Hi, I’m
Tiana Hampton
Columbia,SC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level work from home position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
years of professional experience
Work History
TeleperformanceColumbia, SC
Customer Service Representative
09.2021 - 05.2023
Job overview
- Taking calls regarding to campaign needs
- I’ve had the pleasure to take calls working with insurance claims for cell phone
- When that campaign ended I was able to assist customer with onboarding for to apply for loans
- Work from home
- Managed customer accounts
- Assisted customers with questions
- Assisted customers with a warm and professional attitude
- To
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Met customer call guidelines for service levels, handle time and productivity.
Olive GardenColumbia, SC
Go Specialist, Bartender
03.2017 - Current
Job overview
- I take Togo orders over phone
- It can be small or a big catering order
- I take orders with proper etiquette and expeditiously
- I help with the team any way possible to provide the perfect experience
- I started as as a server and I also bartend when I’m needed.
APPLEBEESColumbia, SC
Bartender/waitress
02.2009 - 03.2017
Job overview
- Performed duties as to opening/closing bar, prepare alcohol and non-alcohol beverages
- Interact with customers, take orders, make recommendations
- Tended to guest to assure they are provided great services
- Help to coach and train new employees
TELEPERFORMANCEColumbia, SC
Customer Service Representative
11.2015 - 02.2017
Job overview
- Exercise retention efforts when appropriate
- Provide excellent customer service
- Solve to resolve issues on first call
- Works with confidential customer information
- Maintain great AHT on phone calls
- Bonuses every month by meeting monthly goal quota
AT&T Retail StoreColumbia, SC
Retail Sales Representative
01.2005 - 11.2008
Job overview
- Greet customers and assists with their wants and needs
- Open and close cash registers, performing tasks such as counting money, balancing cash drawers and making deposits
- Describes products and features, ensures a smooth sale process
Education
ITT TECHNICAL INSTITUTE
ASSOCIATES from ELECTRICAL ENGINEERING
Skills
- Proficient in
- Word, PowerPoint, and Excel
- Adaptability
- Leadership
- Self-motivation
- Time Management
- Teamwork
- Ability to work under pressure
- Electrical Engineering
- Customer service
- Catering
- Military Service
- Suggestive Selling
- Safe Serving Knowledge
- Credit and Cash Transactions
- High-Volume Environments
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Customer Service Representative
Teleperformance
09.2021 - 05.2023
Go Specialist, Bartender
Olive Garden
03.2017 - Current
Customer Service Representative
TELEPERFORMANCE
11.2015 - 02.2017
Bartender/waitress
APPLEBEES
02.2009 - 03.2017
Retail Sales Representative
AT&T Retail Store
01.2005 - 11.2008
ITT TECHNICAL INSTITUTE
ASSOCIATES from ELECTRICAL ENGINEERING
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