Summary
Overview
Work History
Education
Skills
Certification
Timeline
Additional Information
Generic
Tiana Hardy

Tiana Hardy

San Antonio

Summary

Professional with proven background in logistics and transportation management, driving operational efficiency and timely deliveries. Known for fostering team collaboration and reliability, adapting to changing demands seamlessly. Expertise in route planning, customer service, and multitasking under pressure.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Dispatcher/Customer Service

Mountain Home Services
12.2023 - Current
  • Responsible for
  • Providing great customer service and scheduling service/maintenance appointments while taking inbound calls
  • Assigning and arranging our HVAC Technicians schedules as per customer requests
  • Out bounding calls to customers to create appointments for service or repair
  • Taking technician field calls to provide help or schedule tech lead appointments with estimators
  • Scheduling emergency weekend services with our technicians
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.

Seasonal School Photographer

Lifetouch
08.2023 - 11.2023
  • Traveled Utah and surrounding states to take school yearbook photos
  • Photographed 100-400 students on a daily basis depending on school
  • Worked with office and school staff to ensure quality completion
  • Used mobile apps to track and grade photography stats
  • Worked both alone and with a team of photographers
  • Developed rapport with students, staff, and parents by maintaining a friendly and approachable demeanor throughout the photography process.
  • Managed on-site printing services to deliver immediate access to high-quality photos for purchase at school events.
  • Collaborated closely with school administrators to ensure seamless integration of photo sessions into the daily schedule.
  • Maintained accurate records of photo sessions, including dates, locations, number of students photographed, and sales figures for internal reporting purposes.

Assembly Line Production Worker

ResourceMFG
05.2023 - 10.2023
  • Worked as a temp worker in a production line setting.
  • Conducted thorough quality checks in 7 minute intervals to ensure product quality
  • Packaged and shipped products to customers
  • Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
  • Contributed to overall team success by meeting daily production targets consistently.
  • Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
  • Maximized output by working efficiently under pressure during periods of high demand or tight deadlines.

Dispatch Assistant Manager

Salt Lake Express
07.2021 - 05.2023
  • Promoted from dispatch assistant to assistant manager.
  • Assist Dispatch manager in Dispatching Shuttles across the state as well as other states.
  • On Call 24/7 unless previously scheduled for time off
  • Connect drivers with necessary tools through phone calls, emails and text messages
  • Ordering bus, minibus and sprinter parts for shop mechanics
  • Review driver trip tickets across multiple systems to ensure accuracy of pay
  • Managing inventory of the shop/parts for our busses
  • Driving vehicles to destinations to get serviced or swapped out
  • In constant connection with multiple dispatch offices in different states to ensure our schedules are covered
  • Work from home when not in the office on my work laptop if necessary
  • On-site training with new drivers in the office
  • Liaised frequently with customers via phone or email to provide updates on order status or address any concerns they may have had.
  • Coordinated with warehouse staff to ensure efficient loading of trucks, enabling timely departures for scheduled routes.

Flight Supervisor

Newest SLC LLC
03.2021 - 07.2021
  • Push flight carts from the warehouse to final holding/handling in waves of pushes, from 30-75 flights per push
  • Correctly match flight FSR’s to the carts
  • Verify the FSR’s and the flight labels are correct by adding items and checking present items to match the paperwork
  • Input flight data and product data into a tablet to ensure proper procedure is followed and allow flight checking from upper management
  • Push into the fridge to take accurate food temperatures
  • Throw ice onto the flights for the beverage services
  • Manage the fridge employees to maintain an efficient work flow and to get pushes done by the hourly deadlines
  • Build inventory when help is needed by warehouse or product is out
  • Assist drivers in pushing flights from the fridge to the trucks to be sent to the planes
  • Assure there are no flights delays causing fines, by Managing time and the team
  • Maintained knowledge of industry trends by attending relevant conferences, workshops, or continuing education sessions as necessary to stay current on best practices in aviation management.
  • Developed streamlined boarding processes to minimize wait times and improve the overall travel experience for passengers.

Production Supervisor

LIFETIME PRODUCTS
01.2018 - 03.2021
  • Responsible for:
  • Held regular team meetings about our staffing, new procedures and policies, upcoming schedule changes, and to check in on how we are doing sales wise
  • Resolved issues quickly to maintain productivity goals.
  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
  • Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
  • Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
  • Running daily team meetings about expectations, monthly reports and recent changes
  • Managed team of 35 production associates, overseeing productive production processes and meeting all deadlines.
  • Completed payroll and timecards as per Kronos
  • Managed employee documents and files and work profiles via Ultipro
  • Communicated to upper manage on daily machine malfunctions as well as staffing

Assistant Head Coach

Ben Lomond High School
02.2018 - 10.2020
  • Assistant Head Coach for the Varsity and Sophomore team at Ben Lomond High School for two seasons. This included
  • Coordinated off season training programs to promote continued athletic development outside of competitive seasons.
  • Coaching age 13-18 y/o girls the fundamentals of volleyball
  • Developing related skills by implementing training drills
  • Developing good team bonding experiences and positive environments for players to be around
  • Coaching games multiple times a week during season
  • Hosting team sponsored fundraisers and activities
  • Hosting and helping organize multi-school events and tournaments
  • Helping create positive influences in the lives of young kids through sports

Guest Service Ambassador

Target
02.2017 - 11.2017
  • Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
  • Participated actively in regular staff meetings where ideas were shared openly concerning ways we could continually enhance our service levels.
  • Supported colleagues during peak periods or absences when necessary, demonstrating flexibility in scheduling.
  • Ensuring guests could navigate our store through renovations
  • Answer questions and relaying information about products in our store and placement
  • Working with a POS system and accurately exchanging money
  • Creating visual projects to organize specific store areas
  • Fulfilling online orders at a timely pace

Assistant Manager

Warrens
12.2014 - 12.2016
  • Responsible for:
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

HIGH SCHOOL DIPLOMA -

ROY HIGH SCHOOL
Roy, UT
05.2016

Skills

  • Data entry
  • Decision-making
  • Active listening
  • Dispatch software and procedures
  • Time management
  • Attention to detail
  • Schedule management
  • Route planning
  • Customer service
  • Customer relationship management
  • Conflict resolution
  • Verbal and written communication
  • Service Titan proficiency
  • Critical thinker
  • Multitasking Abilities
  • Multitasking

Certification

  • First Aid Certification
  • CPR Certification

Timeline

Dispatcher/Customer Service

Mountain Home Services
12.2023 - Current

Seasonal School Photographer

Lifetouch
08.2023 - 11.2023

Assembly Line Production Worker

ResourceMFG
05.2023 - 10.2023

Dispatch Assistant Manager

Salt Lake Express
07.2021 - 05.2023

Flight Supervisor

Newest SLC LLC
03.2021 - 07.2021

Assistant Head Coach

Ben Lomond High School
02.2018 - 10.2020

Production Supervisor

LIFETIME PRODUCTS
01.2018 - 03.2021

Guest Service Ambassador

Target
02.2017 - 11.2017

Assistant Manager

Warrens
12.2014 - 12.2016

HIGH SCHOOL DIPLOMA -

ROY HIGH SCHOOL

Additional Information

  • SKILLS & ABILITIES
  • Communicate and work well with others, especially when given leadership roles and diverse situations.
  • Able to manage my time well and can problem solve efficiently.
  • Very creative with my work and a fast learner.
  • Proficient in MS Word, Excel, and PowerPoint.

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