Summary
Overview
Work History
Education
Skills
Timeline
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Tiana Henry

Memphis,TN

Summary

Dynamic and results-driven professional with extensive experience in high-volume dining environments, including Goldstrike Casino. Proven track record in salesmanship and customer service, enhancing guest experiences and increasing referrals. Proficient in cash handling and menu presentation, consistently fostering positive relationships with patrons to drive repeat business.

Hardworking Cocktail Server with strong aptitude for memorization and accurate order fulfillment with personable attitude. Applies knowledge of serving and bartending and skill for beverage recommendations to create exceptional customer experiences.

Communicative dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.

Overview

9
9
years of professional experience

Work History

Cocktail Server

Goldstrike Casino
02.2025 - Current
    • Maintained clean and organized bar area.
    • Anticipated guest needs and provided proactive service.
    • Communicated with guests to record orders and assess needs.
    • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
    • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Auditor

Amazon
09.2024 - 02.2025
    • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
    • Communicated with auditee staff to obtain necessary information for audits.
    • Followed established auditing processes to meet internal and regulatory requirements.
    • Analyzed data and findings to prepare reports detailing financial information.

Server/Bartender

Fox and Hound Sports Tavern
05.2021 - 08.2024
    • Used slow periods to restock supplies, ice, trays, and delivery bags.
    • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
    • Resolved customer complaints promptly and professionally to maintain positive reputation.
    • Set positive tone for entire dining experience as first point of contact for incoming guests.
    • Answered customers' questions, recommended items, and recorded order information.

Server

Red Lobster
09.2018 - 06.2020
    • Explained menu items and suggested appropriate options for food allergy concerns.
    • Cultivated warm relationships with regular customers.
    • Bussed and reset tables to keep dining room and work areas clean.
    • Worked with POS system to place orders, manage bills, and handle complimentary items.

Cashier

Taco Bell
01.2016 - 06.2018
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.

Education

Bachelor of Science -

Lane College
Jackson,TN

High School Diploma -

Whitehaven High
Memphis, TN
05-2017

Skills

  • High volume dining
  • Menu presentation
  • Food and beverage pairings
  • Salesmanship
  • Professional appearance
  • Knowledge of identification regulations
  • Dining customer service
  • Bartending proficiency
  • Cash handling

Timeline

Cocktail Server

Goldstrike Casino
02.2025 - Current

Auditor

Amazon
09.2024 - 02.2025

Server/Bartender

Fox and Hound Sports Tavern
05.2021 - 08.2024

Server

Red Lobster
09.2018 - 06.2020

Cashier

Taco Bell
01.2016 - 06.2018

Bachelor of Science -

Lane College

High School Diploma -

Whitehaven High

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Tiana Henry