Angelica Reyes
Las Vegas
Summary
Dynamic cocktail waitress offering demonstrated success of driving customer satisfaction in both serving and bartending roles. Knowledgeable in beer and cocktails demonstrated several years of industry experience. Strong passion for cultivating professional development to create memorable craft cocktail experiences for patrons.
Overview
12
12
years of professional experience
Work History
Cocktail Server
Rio Hotel and Casino
Las Vegas
04.2016 - Current
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Ensured cleanliness of tables, bar area, and workstations at all times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Performed opening, closing duties such as setting up, breaking down the bar area.
- Maintained tidiness and organization throughout bar area.
- Provided excellent customer service at all times.
- Calculated charges, issued table checks, and collected payments from customers.
- Participated in team meetings and training sessions to improve service and sales skills.
- Trained new employees to perform duties.
Waitress
Cinnamon's Restaurant
Las Vegas
04.2017 - 04.2018
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained menu items, describing ingredients and cooking methods upon request.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions and recommended specials to increase profits.
- Informed customers of daily specials and signature menu items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Developed positive relationships with regular customers through friendly conversation.
Bartender
Rasoi
Burlingame
03.2013 - 01.2014
- Stocked ice bins and coolers as needed throughout shift.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Developed good working relationships with fellow employees through effective communication.
Education
High School Diploma -
Silverado High School
Las Vegas, NV05-2011
Skills
- Customer service
- Cash handling
- Menu knowledge
- Team collaboration
- Conflict resolution
- Time management
- Effective communication
- Task prioritization
- High Volume Handling
- Stress tolerance
- Relationship building
- POS operation
- Problem-solving
- High volume dining
Timeline
Waitress
Cinnamon's Restaurant
04.2017 - 04.2018
Cocktail Server
Rio Hotel and Casino
04.2016 - Current
Bartender
Rasoi
03.2013 - 01.2014
High School Diploma -
Silverado High School