Tiana Hill
New Bern,NC
Summary
Dedicated administrative professional, adept in maintaining patient confidentiality and enhancing satisfaction through effective appointment scheduling and complaint resolution. Skilled in using administrative software and demonstrating cross-cultural sensitivity, significantly improved productivity and customer care. Excelled in managing high call volumes and implementing time management strategies for optimal service delivery.
Overview
3
3
years of professional experience
Work History
Patient Services Representative
Coastal Carolina Health Care
07.2021 - 02.2022
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Used [Software] to schedule appointments.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Voluntary Assistant
US Forest Service, Croatan National Forest
03.2020 - 05.2023
- Assisted in organizing and managing volunteer activities, ensuring positive experiences for all participants.
- Streamlined administrative processes by maintaining accurate records and updating databases regularly.
- Supported fundraising efforts for various projects, contributing to achievement of goals.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Education
Bachelor of Science - Biology
University of North Carolina At Chapel Hill
Chapel Hill, NC12.2025
Associate of Science - Science
Craven Community College
New Bern, NC05.2023
Skills
- Provide customer service to customers daily
- Greet persons entering establishment, determine nature and purpose of visit, and direct them to their specific destinations
- Listen to and resolve complaints from customers or the public
- Receive payments and record receipts for services
- Collect, sort, distribute, and prepare mail, messages, or courier deliveries
- Appointment Scheduling
- Patient confidentiality
- Cross-cultural sensitivity
- Medical Terminology
- Patient check-in
Timeline
Patient Services Representative
Coastal Carolina Health Care
07.2021 - 02.2022
Voluntary Assistant
US Forest Service, Croatan National Forest
03.2020 - 05.2023
Bachelor of Science - Biology
University of North Carolina At Chapel Hill
Associate of Science - Science
Craven Community College
Similar Profiles
Leah ThorsbyLeah Thorsby
LPN Office Nurse at Coastal Carolina Health Care/New Bern Internal MedLPN Office Nurse at Coastal Carolina Health Care/New Bern Internal Med
Priscilla Pena-GalvanPriscilla Pena-Galvan
Advanced Medical Support Assistant- Full Time at VA Texas Valley Coastal Bend Health Care SystemAdvanced Medical Support Assistant- Full Time at VA Texas Valley Coastal Bend Health Care System
Kayley DavidsonKayley Davidson
Personal Care Attendant at Coastal Home Health CarePersonal Care Attendant at Coastal Home Health Care