Tiana Mattocks
Charlotte,NC
Summary
Accomplished Dispatcher Clerk with a proven track record at Frito Lay, enhancing customer satisfaction and streamlining operations. Expert in dispatch software and adept at prioritization, I excel in high-stress environments, demonstrating exceptional problem-solving and team mentorship skills. Achievements include significant improvements in service efficiency and conflict resolution.
Overview
11
11
years of professional experience
Work History
Dispatcher Clerk
Frito Lay
Charlotte, NC
09.2019 - 09.2023
- Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
- Trained new employees on established procedures, providing ongoing mentorship for their continued growth and success within the company.
- Improved customer satisfaction with timely and accurate information updates during service outages or delays.
- Handled escalated customer concerns with empathy and professionalism, leading to successful conflict resolution.
Lance
Dispatching
Charlotte, NC
01.2013 - 09.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Freight Dispatcher
NDCFA
06.2013
Skills
- Dispatch software
- Route Planning
- Scheduling Coordination
- Prioritization
Timeline
Dispatcher Clerk
Frito Lay
09.2019 - 09.2023
Lance
Dispatching
01.2013 - 09.2019
Freight Dispatcher
NDCFA