Tiana Mickens

Build client relationships as well as work with the social media marketing team.

• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded proactively and positively to rapid change.
• Increased efficiency and team productivity by promoting operational best practices
• Increased efficiency and performance by monitoring team member productivity and providing feedback
• Created and maintained detailed database to develop promotional sales

• Provided positive first impressions to welcome existing, new, and potential customers.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.