Tiana Ortiz
Springfield,NJ
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Summit Health Urgent Care
03.2024 - Current
- Managed patient intake processes, ensuring accurate collection of personal and insurance information.
- Coordinated appointment scheduling, optimizing workflow for medical staff and enhancing patient experience.
- Assisted in resolving patient inquiries, demonstrating strong communication and problem-solving skills.
- Utilized electronic health record systems to maintain up-to-date patient information and documentation accuracy.
- Process copays, referrals, authorizations, and verify eligibility using practice management systems.
- Communicate clearly with patients regarding wait times, procedures, forms, and clinical expectations.
- Assist with patient care flow by coordinating with medical assistants, providers, and triage staff.
- Answer high-volume phone calls, schedule appointments, and manage walk-ins efficiently.
- Handle sensitive medical information in compliance with HIPAA guidelines.
- Prepare charts, update EMRs, scan documents, and support daily administrative operations.
- Maintain a clean, organized front desk and ensure smooth patient intake and discharge.
Host
The Cheesecake Factory Inc
05.2023 - 01.2024
- Built positive relationships with other front-of-house and kitchen staff.
- Developed long-term relationships with guests to increase opportunities for repeat business.
- Took reservations over phone and in person.
- Inspected dining and serving areas for cleanliness and proper setup.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Retail Sales Associate
Hollister Co.
02.2021 - 09.2022
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Promoted special offers and discounts to encourage additional purchases.
- Greeted customers upon entering the store and provided assistance.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Processed returned merchandise according to company policies.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Initiated friendly conversation with customers to determine the level of assistance required.
Education
Liberal Arts And Sciences
Union County College
Cranford, NJHigh School Diploma -
Union High School
Union, NJSkills
- Patient Registration & Intake
- Insurance Verification
- EMR & Documentation
- High-Volume Front Desk Operations
- Customer Service & Patient Support
- Multitasking & Time Management
- Team Collaboration
- Fluent in Spanish
Timeline
Patient Service Representative
Summit Health Urgent Care
03.2024 - Current
Host
The Cheesecake Factory Inc
05.2023 - 01.2024
Retail Sales Associate
Hollister Co.
02.2021 - 09.2022
Liberal Arts And Sciences
Union County College
High School Diploma -
Union High School