Algida Kanto
Stamford,CT
Summary
Dedicated healthcare professional with over three years of experience as a Patient Access Representative in a fast-paced emergency department. Skilled in patient registration, insurance verification, customer service, cash handling, and the secure management of patient valuables. Experienced in training and mentoring new employees, improving workflows, patient advocacy, and collaborating with interdisciplinary teams to ensure quality care and operational efficiency. Currently working full-time while obtaining a Master of Social Work (MSW) degree, exhibiting professionalism, excellent time management, a dedication to serving individuals from diverse backgrounds.
Overview
6
6
years of professional experience
Work History
Patient Access Representative and Cashier
Northwell Health
Mount Kisco, New York
05.2023 - Current
- Assisted a high volume of emergency department patients and families, providing accurate information regarding services, policies, and procedures while maintaining excellent customer service.
- Collaborated with healthcare teams to coordinate patient access and flow.
- Educated patients on financial responsibilities and payment options available.
- Maintained confidentiality of patient information in compliance with regulations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified insurance information and collected necessary patient documentation.
- Stayed current on community-based resources and services useful to patients.
- Trained and mentored new employees on registration workflows, department procedures, and customer service standards to support successful onboarding and team performance.
- Identified workflow inefficiencies and recommended process improvements to enhance operational efficiency, accuracy, and patient experience.
- Collected and reconciled patient co-pays and point-of-service payments while maintaining accuracy and compliance with hospital financial procedures.
- Managed the tracking, documentation, and secure storage of patient valuables and personal belongings in accordance with hospital policies.
Server, Hostess, Cashier
Remos Brick Oven Pizza Company
Stamford, Connecticut
08.2020 - 04.2023
- Maintained cleanliness and organization of dining areas and service stations.
- Provided exceptional customer service in a fast-paced dining environment.
- Trained new team members on service protocols and restaurant operations.
- Handled cash transactions and processed payments securely and quickly.
- Resolved customer complaints professionally to enhance dining experiences.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Education
Master - Social Work
Capella University
Minneapolis, MN12-2027
Bachelor of Arts - Psychology
University of Connecticut
Stamford, CT05-2024
Skills
- Policy & Procedure Compliance
- Patient Registration & Intake
- Data Entry & Documentation
- Crisis Communication
- Problem-Solving
- Attention to Detail
- Time Management
- Multitasking
- Team Collaboration
- Empathy & Compassion
- Patient Registration
- Staff Training & Onboarding
- Cash Handling & Reconciliation
- Cultural Competence
- Trauma-Informed Care
- Community Resource Navigation
Languages
Albanian
Professional
Timeline
Patient Access Representative and Cashier
Northwell Health
05.2023 - Current
Server, Hostess, Cashier
Remos Brick Oven Pizza Company
08.2020 - 04.2023
Master - Social Work
Capella University
Bachelor of Arts - Psychology
University of Connecticut