Tiana Pearson
Lubbock,USA
Summary
Dynamic insurance sales professional with a robust background in client relationship management and a proven track record of delivering customized insurance solutions. Expertise in policy administration ensures seamless operations while effectively addressing client needs. Strong skills in risk assessment, combined with a commitment to customer service excellence, drive successful outcomes and foster long-term client loyalty. Passionate about leveraging industry knowledge to enhance client satisfaction and contribute to organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Lines Insurance Agent
True Care Coverage
- Created balance sheets, Income statements, and cash flow statements
Floral Clerk Trainee
United Supermarkets
12.2024 - 03.2024
- Greeted and assisted customers with orders and pricing.
- Created bouquets, trimmed flowers, and watered plants.
- Color-blocked, designed, and rotated merchandise to maintain a well-stocked inventory.
Cashier/bagger
Publix
03.2018 - 05.2020
- Greeted customers, assisted with membership entries, and explained rewards program elements while displaying strong attention to detail.
- Provided excellent customer service and accurate information for support staff when assisting customers with specific grocery item needs.
- Maintained knowledge of promotions and sales and improved customer satisfaction by recommending deals that pertained to the customer.
- Collaborated with other employees to meet and exceed customer expectations using premier customer service skills.
Education
Master of Business Administration - Analytical Financial Management
Texas A&M Central Texas University
Killeen, Texas05-2026
Bachelor of Science - Business Administration, Marketing
Western Governors University
Salt Lake City, Utah08.2024
Skills
- Technical Skills- Microsoft Office Suite, Social Media
- Honors/Awards- Strategic Thinking and Innovation Certificate for Marketing Applications, Leadership Certificate for Leadership and Management, and Marketing Management Certificate
- Licensed insurance agent
- Professionalism and ethics
- Customer service
- Quotes and sales
- Customer follow-up
- Client relations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved customer concerns about insurance coverage, which led to customer satisfaction.
- Collaborated with a team of insurance agents in developing an insurance business.
Certification
- Licensed Life and Health Insurance Agent- Texas
Timeline
Floral Clerk Trainee
United Supermarkets
12.2024 - 03.2024
Cashier/bagger
Publix
03.2018 - 05.2020
General Lines Insurance Agent
True Care Coverage
Bachelor of Science - Business Administration, Marketing
Western Governors University
Master of Business Administration - Analytical Financial Management
Texas A&M Central Texas University
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