Tiana Pratt
Essex,MD
Summary
Highly-motivated professional with a desire to take on new challenges. Great technical abilities along with excellent critical thinking skills and problem-solving abilities. Strong ability to identify suspicious activities and conduct thorough investigations. Commended for analytical skills, problem-solving abilities and offering a relentless commitment to finding solutions to problems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Chat Representative
Home Depot
Essex, MD
07.2022 - Current
- Investigates potential fraud cases by gathering and analyzing customer data.
- Provides guidance on how best to protect customers from becoming victims of fraud or identity theft.
- Engages in conversation with customers to understand needs, resolve issues and answer product questions.
Remote Specialist I Centralized Services
Walgreens
Essex, MD
10.2019 - 06.2022
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Used critical thinking to approach problems, troubleshoot and create solutions.
- Developed strong customer relationships to encourage repeat business.
Remote Tier I Mac Os Support Advisor
Apple
Essex, MD
01.2018 - 11.2019
- Answered user inquiries to resolve computer software or hardware operation problems.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Diagnosed system errors and identified solutions to resolve them.
Education
Associate of Business Administration - Information Technology
Career Technical College
Monroe LA06.2007
Skills
- Problem-Solving Abilities
- Team Collaboration
- Cross-Functional Collaboration
- New Employee Mentoring
- Detail Oriented
- Technical Support
- Software Proficiency
- Cybersecurity
- Information Security Protocols
Certification
CSX Cybersecurity Fundamentals Certificate- Issued June 2024
Timeline
Customer Service Chat Representative
Home Depot
07.2022 - Current
Remote Specialist I Centralized Services
Walgreens
10.2019 - 06.2022
Remote Tier I Mac Os Support Advisor
Apple
01.2018 - 11.2019
Associate of Business Administration - Information Technology
Career Technical College
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