Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Tiana Reed

Houston,TX

Summary

To obtain a position where I can utilize my exceptional leadership and planning abilities to take on new role. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sr. Customer Service Clerk

Houston Police Dept
Houston, TX
03.2023 - Current
  • Researches flies, retrieves and file documents.
  • Processes incoming and outgoing mail.
  • Assists with various projects and requested.
  • Assists customers by accepting payments, making change,crediting payments to accounts.
  • Performs a various of typing assignment's including correspondence reports, charts.

Assistant Manager

H-E-B
Houston, TX
08.2013 - 07.2023
  • Managed special actions such as returns processing and payment reversals for team members
  • Assisted cashier team with resolving problems and maintaining efficiency
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Worked closely with Service Managers to solve problems and handle customer concerns
  • Answered questions about store policies and concerns to support positive customer experiences
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Trained over 50 Customer Service Assistance to properly greet, bag and establish rapport with customers during a transaction.

City Carrier Assistants

United Postal Office
Houston, TX
05.2022 - 09.2022
  • Delivering mail in a vehicle or on foot along a predetermined route, maintaining the established schedule
  • Collecting any outgoing mail on the route and returning it for sorting and delivery
  • Maintaining the route even during adverse weather conditions, such as rain, snow or extreme heat
  • Assisting customers along the route with their postal needs, including providing change of address forms when requested or selling postage to customers requiring it.

Education

High School Diploma -

Bellaire High School
05.2014

Skills

  • Microsoft Software
  • Critical Thinking
  • Payment collection
  • Reports and documents
  • Administrative tasks
  • Supervision
  • 40 WPM typing skills
  • Point of sale knowledge
  • Sales
  • Exemplary communication
  • Team collaboration
  • Management
  • Professional telephone demeanor
  • Schedule mastery

References

  • Tavalya Edward, (832) 594-1498
  • Tammy Reed, (832) 978-6510

Certification

  • CPR Certification

Timeline

Sr. Customer Service Clerk

Houston Police Dept
03.2023 - Current

City Carrier Assistants

United Postal Office
05.2022 - 09.2022

Assistant Manager

H-E-B
08.2013 - 07.2023

High School Diploma -

Bellaire High School

Similar Profiles

CREATE PROFILE
Tiana Reed