Microsoft
Sanovia Banks
Houston,TX
Summary
To obtain a position where extensive experience in customer service and strong interpersonal skills can be utilized for long-term career growth. Multi-talented Clerk focused on being productive and providing first-rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers. Multi-talented Clerk focused on being productive and providing first-rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers. Personable Senior Customer Service Clerk offering 10 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
7
7
years of professional experience
Work History
Sr. Customer Service Clerk
Houston Public Library
2023.10 - Current
- Provide programming in the library for all ages
- Apply an energetic, enthusiastic, and tech savvy approach to all aspects of service and program delivery
- Provide technology assistance to library customers and staff including e-mail, answering Microsoft product questions, and navigating the Internet
- Work with community groups including schools to share library resources
- Assist with shelving and collection maintenance.
- Coordinated smooth front office operations to effectively serve more than 200 clients each day
- Responded to customer needs through competent customer service and prompt problem-solving
- Responded to customer requests for products, services, and company information
Administrative Assistant
Endeavors
2021.07 - 2023.10
- Providing a safe, and structured environment for clients
- Maintained positive relationships with clients and management staff
- Assisted with food pantry logistics and general administrative tasks
- Utilized positive behavioral management techniques
- Monitored facility compliance with rules and protocols.
- Maintained inventory of office supplies and placed orders.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Senior Healthcare Service Rep
Kelsey Seybold Clinic
2020.08 - 2021.07
- Assisted patients with scheduling appointments and managing accounts
- Scheduled patients for Covid-19 vaccinations.
- Provided assistance with housekeeping tasks.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Scheduled appointment to resolve more complex issues.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Maintained productivity and quality standards at all times.
Police Dispatcher
Stafford Police Department
2017.09 - 2020.03
- Communicated with public via telephone, radio, and in person
- Operated computer systems and accurately inputted data
- Dispatched police officers and emergency personnel
- Monitored security camera systems and local information sources.
Education
High School Diploma -
Evan E. Worthing High School
Houston, Texas01.2015
Skills
- Customer service excellence
- Fee Collection
- Supply Coordination
- Quality Assurance
- Account updating
- Product Knowledge
- Record preparation
- Data Collection
- Scheduling
- Paperwork Processing
- Data Entry
- Call Management
- Appointment Scheduling
- Complaint resolution
- Quality Control
- Building rapport
- Account Management
- Payment Processing
- Records Management
- Complaint Handling
Software
Timeline
Sr. Customer Service Clerk
Houston Public Library
2023.10 - Current
Administrative Assistant
Endeavors
2021.07 - 2023.10
Senior Healthcare Service Rep
Kelsey Seybold Clinic
2020.08 - 2021.07
Police Dispatcher
Stafford Police Department
2017.09 - 2020.03
High School Diploma -
Evan E. Worthing High School
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