TIANA ROBLES
Pico Rivera,CA
Summary
Dynamic operations professional with extensive experience and a commitment to excellence. Recognized for delivering impactful results while fostering a collaborative team environment that drives success. Proven reliability and adaptability in response to evolving business needs, complemented by strong skills in strategic planning and operational oversight. Dedicated to enhancing organizational efficiency and effectiveness through innovative solutions and teamwork.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Server
Marriott
Anaheim, CA
01.2026 - Current
- Achieved high levels of guest satisfaction by effectively communicating meal requirements, allergies, dietary needs, and special requests to kitchen personnel.
- Coordinated logistics and operations for buyout events, ensuring all details were meticulously managed.
Fine Dining Server
Hyatt Hotels Corp
Oceanside, CA
11.2025 - 01.2026
- Liaise with restaurant and outlet operations staff to ensure a seamless guest experience
- Highly organized, self-motivated, and flexible, with the ability to manage multiple priorities under time constraints
General Manager of Operations
Common Theory Restaurant
San Diego, CA
04.2021 - 09.2025
- Streamlined operational workflows to enhance service efficiency and customer satisfaction.
- Led a team of managers in implementing cost-saving initiatives across kitchen and front-of-house operations.
- Developed training programs for staff, improving service quality and employee retention rates.
- Analyzed sales trends to optimize menu offerings and adjust inventory management strategies.
Lead Captain
Mille Fleurs Restaurant
Rancho Santa Fe, CA
10.2019 - 01.2021
- Delivered exceptional fine dining experience through attentive service and detailed menu/wine/craft cocktail knowledge
Bookkeeping Assistant
George's at the cove
La Jolla, CA
05.2007 - 05.2019
- Instructed new servers on menu details and service protocols to ensure exceptional customer satisfaction.
- Directed management of accounts payable and receivable functions to maintain financial accuracy and efficiency.
Fine Dining Server
Rancho Valencia Resort & Spa
Rancho Santa Fe, CA
03.2013 - 12.2016
- Providing a high level of service and promote Rancho Valencia notoriety
- Resolves all customer complaints in a diplomatic and professional manner, utilizing available resources to reach a mutually beneficial solution
- Accommodate guests' special request/needs, making notes in the reservation system clearly so all departments are notified
Assistant to Director of Clinical Services
Peak Health Solutions
Mira Mesa, CA
09.2011 - 06.2012
- Reviewed and revised protocols for compounding, mixing, packaging, and labeling medications to ensure compliance and accuracy.
- Designed and implemented policies that integrate nursing home procedures with strategic initiatives while adhering to statutory regulations.
- Analyzed existing workflows and drove initiatives to optimize patient care delivery and satisfaction.
After-School Site Coordinator
LAUSD Los Angeles Unified School District
Los Angeles, CA
02.2003 - 09.2006
- Developed and coordinated a variety of engaging activities within daily after-school programs to foster student involvement.
- Created and instituted behavior management frameworks to cultivate a supportive and interactive classroom environment.
- Developed and implemented training programs for staff on program initiatives and safety protocols, enhancing overall service quality.
- Coordinated efforts with parents and teachers to address individual student challenges and foster academic success.
Education
Associate of Science - Psychology
Santa Monica College
Santa Monica, CAAssociate of Science - Psychology
San Diego Mesa College
San Diego, CAHigh School Diploma - undefined
Schurr High School
Montebello, CA06.2001
Skills
- Clear and concise communicator
- Customer booking management
- Skilled in creating elegant dining setups
- Administrative coordination
Certification
CA Food Handlers Certified-Expires 2028
RBS Certified-Expires 2028
Timeline
Server
Marriott
01.2026 - Current
Fine Dining Server
Hyatt Hotels Corp
11.2025 - 01.2026
General Manager of Operations
Common Theory Restaurant
04.2021 - 09.2025
Lead Captain
Mille Fleurs Restaurant
10.2019 - 01.2021
Fine Dining Server
Rancho Valencia Resort & Spa
03.2013 - 12.2016
Assistant to Director of Clinical Services
Peak Health Solutions
09.2011 - 06.2012
Bookkeeping Assistant
George's at the cove
05.2007 - 05.2019
After-School Site Coordinator
LAUSD Los Angeles Unified School District
02.2003 - 09.2006
Associate of Science - Psychology
San Diego Mesa College
High School Diploma - undefined
Schurr High School
Associate of Science - Psychology
Santa Monica College