Tiana Rowley
Dansville,NY
Summary
Dedicated Customer Service Representative experienced in resolving customer requests in a timely professional manner. Confident in communication and documentation. Successfully works well with a team and individually to resolve inquiries. Known for high attention to detail. Looking for a new role in Customer Service where hard work and dedication will be valued.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Coast Professional Inc.
Geneseo, NY
12.2021 - Current
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Engaged in conversation with customers to understand needs, resolve issues and answer questions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Military Police Officer
NY Army National Guard
Rochester, NY
11.2020 - Current
- Traveled to foreign territories to set up and defend military camps.
- Provided physical security and law enforcement services to military personnel, facilities, and resources.
- Completed regular patrols of assigned areas within operations areas.
- Enforced military laws and regulations.
- Partnered with team members to implement service initiatives and achieve team objectives.
Education
United States Army Military Police School
Fort Leonard Wood, MO12-2021
Dansville High School
Dansville, NY07-2021
Criminal Justice
Genesee Valley BOCES
Mount Morris, NY06-2021
Skills
- Call Management
- Paperwork Processing
- Data Entry
- Inbound and Outbound Calling
- Information Security
- Complaint Resolution
- Courteous Demeanor
- Active Listening
- Researching
- Problem Resolution
- Documentation
Certification
- Certificate of Completion - Combat Lifesaver Course
- Certificate of Completion - Personal Financial Management
- Certificate of Completion - Adult and Child CPR/AED
- Security Guard Training Certificate
Affiliations
- President of Skills USA (High School)
- Dedicated Cheerleader/Mentor
- National Technical Honor Society (High School)
Accomplishments
- Phyllis Greene Kindness Award
- Most Outstanding Physical Training Award
- Spirit Award
Timeline
Customer Service Representative
Coast Professional Inc.
12.2021 - Current
Military Police Officer
NY Army National Guard
11.2020 - Current
United States Army Military Police School
Dansville High School
Criminal Justice
Genesee Valley BOCES
- Certificate of Completion - Combat Lifesaver Course
- Certificate of Completion - Personal Financial Management
- Certificate of Completion - Adult and Child CPR/AED
- Security Guard Training Certificate
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