Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

TIANA SCALES

Bronx,NY

Summary

Attentive administrative team member with people skills and clerical talents to serve staff and guest needs. Reliable and self-motivated with judgment and knowledge to handle wide range of daily assignments. Professional and organized with good multitasking and time management abilities.

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 8 years of relevant work experience to your team.

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 100% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Service Representative

RehabCare
03.2025 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used microsoft 365 to schedule appointments.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Airport Service Agent

Spirit
10.2024 - 02.2025
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage, and assigning seats.
  • Used airline computer system to create airline tickets and boarding passes.
  • Coordinated with ramp agents to successfully store, remove, and transport customer baggage.
  • Introduced complex baggage screening system, increasing screening accuracy 100%.

Clerk Specialist

NYPD BRONX EAST SCHOOL SAFETY
07.2024 - 08.2024
  • Prepared comprehensive presentations using various software applications for delivery at internal meetings or external conferences.
  • Maintained strict confidentiality when handling sensitive documents or discussing delicate personnel matters within the company culture.
  • Streamlined inventory management through precise tracking of supplies usage and proactive reordering procedures.
  • Increased accuracy of financial records by meticulously reviewing and reconciling account statements.
  • Managed approximately 30-70 incoming calls, emails and faxes per day from customers.

Bilingual Administrative Assistant

DocGo
09.2023 - 11.2023
  • Scan the QR code on the guest's badge as they enter and leave the facility and bring any flagged guests to HERRC or DocGo supervisor attention In a timely manner
  • Answered incoming calls and directed messages to correct party
  • Set up and maintained filing systems and basic databases
  • Greeted visitors upon arrival and directed guests to appropriate departments
  • Managed 60 incoming calls, emails and filed paperwork per day.

Intake Specialist

Met Council
02.2023 - 04.2023
  • Making appointments
  • Worked with clients to identify specific issues and potential support options
  • Maintained thorough records and produced detailed reports on client visits and histories
  • Answered incoming calls and directed messages to correct party
  • Answered phone calls and provided new clients with required paperwork to initiate service.

Office Assistant

Renaissance Home Health Care
08.2021 - 05.2022
  • Answer phones, transfer phone calls to different departments
  • Complete CDPAP/ HHA applications
  • Proofed documents and organized records, reports and files
  • Greeted incoming visitors, and verified identification
  • Input data and information into databases for tracking purposes
  • Maintained organized internal filing systems for digital and hardcopy documentation
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.

Internship Institution

Lindsay Wild-Cats Academy Charter School
06.2019 - 09.2019
  • Answered incoming calls and directed messages to correct party
  • Photocopied, faxed, and scanned office correspondence
  • Greeted visitors upon arrival and directed guests to appropriate departments
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Office Assistant

NYC Summer Youth Program
07.2017 - 10.2017
  • Input data and information into databases for tracking purposes
  • Maintained organized internal filing systems for digital and hardcopy documentation
  • Answered telephone calls, took messages and distributed messages to appropriate personnel
  • Expedited document processing with accurate data entry and timely filing.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.

Office Assistant

Montefiore Community Center
10.2016 - 04.2017
  • Answered telephone calls, took messages and distributed messages to appropriate personnel
  • Operated photocopiers, scanners, voicemail systems and facsimile machines
  • Kept office documents well-organized and quickly retrieved files for team members
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
  • Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
  • Streamlined workflow and reduced manual errors by implementing new software tools and training staff on their use.

Education

HIGH SCHOOL DIPLOMA -

Charter High School For Law And Social Justice
The Bronx, NY
06.2019

Skills

  • Microsoft Word
  • Translation
  • Writing skills
  • Communication Skills
  • Customer service
  • Insurance verifying
  • Appointment scheduling
  • Patient greeting
  • Office administration
  • Document filing
  • Data entry proficiency
  • System updates
  • Interpreting physician orders

Certification

  • [Area of certification] Training - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]
  • [Area of certification], [Company Name] - [Timeframe]

Languages

Spanish
Native or Bilingual

Timeline

Patient Service Representative

RehabCare
03.2025 - Current

Airport Service Agent

Spirit
10.2024 - 02.2025

Clerk Specialist

NYPD BRONX EAST SCHOOL SAFETY
07.2024 - 08.2024

Bilingual Administrative Assistant

DocGo
09.2023 - 11.2023

Intake Specialist

Met Council
02.2023 - 04.2023

Office Assistant

Renaissance Home Health Care
08.2021 - 05.2022

Internship Institution

Lindsay Wild-Cats Academy Charter School
06.2019 - 09.2019

Office Assistant

NYC Summer Youth Program
07.2017 - 10.2017

Office Assistant

Montefiore Community Center
10.2016 - 04.2017

HIGH SCHOOL DIPLOMA -

Charter High School For Law And Social Justice

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