Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
AdministrativeAssistant

Tiana Terrell

Madison,AL

Timeline

Troubleshoot Technician ( Remote )

ADT Security
08.2023 - Current

Data Entry Clerk

Lifesouth Community Blood Centers
09.2022 - 08.2024

Customer Service Representative

Continuum Global Solutions
02.2021 - 03.2022

Member Support Specialist

Ambetter
01.2020 - 01.2021

High School Diploma -

Port Gibson High School
08.2017 - 05.2021

Work History

Troubleshoot Technician ( Remote )

ADT Security
08.2023 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Data Entry Clerk

Lifesouth Community Blood Centers
09.2022 - 08.2024
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Customer Service Representative

Continuum Global Solutions
02.2021 - 03.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Member Support Specialist

Ambetter
01.2020 - 01.2021
  • Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
  • Nurtured a positive work environment that promoted collaboration among colleagues and fostered a culture focused on continuous improvement.
  • Maintained detailed records of all member interactions, ensuring accurate documentation for future reference or follow-up actions needed.
  • Served as a liaison between internal departments including billing, technical support, sales and marketing when necessary to resolve customer escalations.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Education

High School Diploma -

Port Gibson High School
Port Gibson, MS
08.2017 - 05.2021

Skills

Attention to detail

Customer service

Works Well Under Pressure

Multitasking and organization

Written/Verbal communication

Troubleshooting

Documentation and reporting

Work Planning and Prioritization

Customer interaction

Issue resolution

Summary

Developed technical expertise in fast-paced, hands-on environment, focusing on diagnostics and maintenance of complex systems. Adept at identifying and resolving issues efficiently, leveraging strong analytical and problem-solving skills. Seeking to transition into new field, bringing valuable technical experience and commitment to continuous improvement.

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Company CultureWork-life balanceCareer advancementPaid time offHealthcare benefits

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Tiana Terrell