Tiana Walker, Ma.Ed
Canton,OH
Summary
I am a determined School Counselor with success in helping students achieve educational goals and personal well-being. Talented in meeting the objectives of the counseling program by providing preventive education, advocacy, mediation and counseling to students. Sensitive to socioeconomic and cultural difference of students.
My experience in servicing the public and working with others is diverse. For the past fifteen years, I have worked in environments that utilized my communication, decision-making, and leadership skills without bias. I am committed to serving people regardless of diversity.
Please consider this letter, my enclosed resume, and professional references as my official candidacy for a position. You will find that my skills and experience meet the requirements outlined in most positions description.
Sincerely,
Tiana Walker, M.A. Ed, LPSC
Overview
25
25
years of professional experience
1
1
Certification
Work History
School Counselor
Canton City School District
2018.01 - Current
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Coordinated with outside agencies to determine students receive appropriate services and resources.
- Used data to monitor students' progress and recommend solutions for improvement.
- Collaborated with teachers and other school personnel to create individualized education plans for students with special needs.
- Facilitated classroom discussions to emphasize bullying prevention and college readiness.
- Identified and addressed concerns of incoming students and parents.
- Reviewed and discussed new students' academic credentials, interests, and educational goals.
- Proven ability to learn quickly and adapt to new situations
Commercial Processor
Nationwide Insurance
2011.11 - 2017.12
- Preparing and interpreting reports and determining trending
- Ensuring confidential records are maintained per state and federal regulations
- Meeting and exceeding Quality and Production expectations
- Managed workload and priorities to meet claims processing meet deadlines.
- Evaluated accuracy and quality of data entered into agency management system.
- Checked documentation for accuracy and validity on updated systems.
- Utilized specialized software to process incoming claims, enter data and generate reports
- Managed workload and priorities to meet claims processing meet deadlines
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards
Tax Lien Manager
Stark County Treasurer's Office
2006.07 - 2011.11
- Creating and implementing repayment plans relative to ORC guidelines
- Conducted financial due diligence on potential investments and acquisitions.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Utilized financial software to prepare consolidated financial statements.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Supported financial director with special projects and additional job duties.
- Skilled at working independently and collaboratively in team environments.
Teller
FirstMerit Bank
2000.07 - 2006.07
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Maintained strict confidentiality of bank records and client information.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Substitute Teacher
Canton City Schools
1998.08 - 2000.06
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Education
Master of Arts - Education
Malone University
Canton05.2010
Bachelor of Arts - Business Management
Malone University
Canton, OH05.2006
Associate of Arts - Financial Services
Stark State College of Technology
Canton, Ohio05.2000
Skills
- Identify Abuse
- Judgment and Decision-Making
- Performance Evaluations
- Individualized Education Programs (IEP)
- Critical Thinking
- Regulatory Compliance
- Anti-Bullying Workshops
- Social and Emotional Health
- Diverse Student Populations
- Career Development Techniques Instruction
- Behavior Modification
- Individual and Family Support
- Education Law
- Google Docs
- School Counseling
- Systems Analysis
- ASCA National Model Principles
- Active Listening
- Crisis Intervention
- Maintaining Confidentiality
- Career Guidance
- Student Records Maintenance
- Alcohol and Substance Abuse
- Time Management
- Academic Advisement
- Data Analysis
- 504 Plans
Certification
LPSC - Licensed Professional School Counselor
Mental Health Specialist
Trauma & Crisis Management Specialist
Legal & Ethics Specialist
Grief & Loss Specialist
Cultural Competency Specialist
Timeline
School Counselor
Canton City School District
2018.01 - Current
Commercial Processor
Nationwide Insurance
2011.11 - 2017.12
Tax Lien Manager
Stark County Treasurer's Office
2006.07 - 2011.11
Teller
FirstMerit Bank
2000.07 - 2006.07
Substitute Teacher
Canton City Schools
1998.08 - 2000.06
Master of Arts - Education
Malone University
Bachelor of Arts - Business Management
Malone University
Associate of Arts - Financial Services
Stark State College of Technology
LPSC - Licensed Professional School Counselor
Mental Health Specialist
Trauma & Crisis Management Specialist
Legal & Ethics Specialist
Grief & Loss Specialist
Cultural Competency Specialist
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