MELISSA LEE
Canton,OH
Summary
Detail-oriented professional with a proven track record in efficiently managing multi-line phone systems and scheduling appointments. Committed to creating a welcoming atmosphere for all visitors, ensuring exceptional customer service and satisfaction. Skilled in handling various administrative tasks with precision and accuracy, contributing to the overall efficiency of the workplace. Strong communication and organizational skills, adept at prioritizing tasks and meeting deadlines effectively.
Overview
5
5
years of professional experience
Work History
Case Manager
Stonegate Law
04.2025 - Current
- Drafted and negotiated Consumer agreements and transactions on behalf of company.
- Advised company on achieving statutory compliance by interpreting regulations, suggesting company policies and distributing literature on compliant work practices.
- Researched statutes, decisions, legal articles, and codes.
- Communicated pertinent information to clients via phone, email, and mail.
- Revised and finalized letters, briefs, and memos.
- Contacted clients to schedule appointments and discuss progress of cases.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Controlled call flow for over 600 clients.
TAX PREPARER
H&R Block
11.2024 - 04.2025
- Provided exceptional customer service to clients and visitors in a high-paced office environment
- Managed multi-line phone systems, directing calls and taking messages accurately
- Coordinated scheduling and appointments for executives, ensuring efficient use of time
- Prepared over 100 tax returns.
RECEPTIONIST
Lincare
07.2024 - 01.2025
- Maintained accurate records and files, ensuring easy access to information for staff
- Collaborated with office staff to enhance workflow and improve office procedures
- Coordinated oxygen supply logistics for emergency medical services, optimizing response times and resource allocation
- Responded to over 300 inquiries from callers seeking information.
BANK FRAUD SPECIALIST
Discover DFS
01.2021 - 01.2023
- Participated in regular audits and compliance checks to ensure adherence to bank regulations and guidelines.
- Maintained up-to-date knowledge of emerging fraud schemes and developed proactive measures to combat them.
- Collaborated with law enforcement agencies to address and resolve high-profile fraud cases.
- Analyzed over 1000 lines of data to find patterns of fraud and anomalies.
Education
Some College (No Degree) - Biochemistry, Molecular Biology
Ohio Northern University
Ada, OHHigh School Diploma - undefined
The Arts and College Preparatory Academy
Columbus, OH05.2020
Skills
- Excellent communication skills
- Customer service expertise
- Proficient in Microsoft Office Suite
- Multitasking abilities
- Attention to detail
- Report writing
- Stress management
- Records management
LANGUAGES
American Sign Language | Native
English | Native
French | Elementary
Timeline
Case Manager
Stonegate Law
04.2025 - Current
TAX PREPARER
H&R Block
11.2024 - 04.2025
RECEPTIONIST
Lincare
07.2024 - 01.2025
BANK FRAUD SPECIALIST
Discover DFS
01.2021 - 01.2023
High School Diploma - undefined
The Arts and College Preparatory Academy
Some College (No Degree) - Biochemistry, Molecular Biology
Ohio Northern University
Similar Profiles
Darius RogersDarius Rogers
Maintenance Supervisor at Stonegate CondominiumsMaintenance Supervisor at Stonegate Condominiums
Cheryl Leigh WagonerCheryl Leigh Wagoner
Office Manager at Brigitte Grabisch, DBA Stonegate Estates MHCOffice Manager at Brigitte Grabisch, DBA Stonegate Estates MHC
Savannah McMillanSavannah McMillan
CNA at Life Care Center of StonegateCNA at Life Care Center of Stonegate
Mia RoseMia Rose
Volunteer at Hall of Fame ParkingVolunteer at Hall of Fame Parking
Brian DazeyBrian Dazey
Janitor at Dueber ChurchJanitor at Dueber Church