Open To Work
SHANTASIA ABRAHAM
Brooklyn,NY
Work Preference
Overview
1
1
Certification
11
11
years of professional experience
Work History
Case Manager
MedRite Urgent Care
Manhattan, NY
09.2025 - 05.2026
- Educated patients on treatment options, enhancing understanding and compliance.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Collaborated with multidisciplinary teams to streamline case management processes.
- Coordinated essential services for clients, ensuring they received necessary support. for clients, resulting in improved overall well-being and self-sufficiency.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Mentored new case managers, fostering skill development and knowledge sharing.
- Implemented best practices in documentation to maintain accurate patient records.
- Addressed client concerns and grievances promptly, leading to increased client satisfaction.
- Managed 200 patient monthly
MVO/EMT
Rca (Richmond County Ambulance)
Brooklyn, Ny
11.2024 - 03.2026
- Responded to patient and emergency calls to provide timely assistance.
- Assisted in stabilizing patients during transport to medical facilities.
- Monitored and recorded patients' vital signs during assessments.
- Contacted dispatch to relay critical information during emergencies.
- Keeping ambulance clean and organized
Clerical Assistant
Cobble Hill Health Center
Brooklyn, NY
12.2019 - 03.2020
- Greeted visitors, patients and other visitors upon their arrival
- Answered and directed calls, scanned and printed documents, and performed various clerical tasks to support office operations.
- Sorted incoming mail for efficient distribution
- Ordered, received, stocked, and distributed supplies to maintain adequate inventory and support daily operations.
Senior Assistant
Van Dyke Senior Center
Brooklyn, NY
07.2018 - 08.2018
- Supported senior citizens with daily activities to enhance their quality of life and encourage healthy living
- Assisted seniors with using computers and other tech devices for activities
- Sorted and filed documentation systematically to ensure easy access., and entered barcodes into the organization's database.
- Scanned barcodes for meals and activities.
Teachers Assistant
Phyllis Family Daycare
Brooklyn, NY
09.2015 - 06.2017
- Supported provider in delivering quality care to children of all ages
- Organized and managed children's files, including vouches, meal plans, and payments
- Established a welcoming atmosphere for children in the care setting.
- Documented daily activities and nap times to ensure proper care and routine
Education
Medical, Billing & Coding
Ultimate Medical Academy
Clearwater, FL09-2015
High School Diploma - undefined
Pacific High School
San Bernardino, CA06-2014
Skills
- Basic life support
- CPR and first aid
- Patient care
- Medical records management
- Critical decision-making skills
- Time management
- Multitasking and organization
- Problem-solving
- Critical thinking
- Excellent communication skills
- Clear communication
- Approachable & Reliable
- Compassion and empathy
- Great Time Management & Organized
Certification
Licensed in CPR Administration from American Red Cross
Timeline
Case Manager
MedRite Urgent Care
09.2025 - 05.2026
MVO/EMT
Rca (Richmond County Ambulance)
11.2024 - 03.2026
Clerical Assistant
Cobble Hill Health Center
12.2019 - 03.2020
Senior Assistant
Van Dyke Senior Center
07.2018 - 08.2018
Teachers Assistant
Phyllis Family Daycare
09.2015 - 06.2017
High School Diploma - undefined
Pacific High School
Medical, Billing & Coding
Ultimate Medical Academy