Maritza Diaz
Perris,CA
Summary
Dependable and effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
9
9
years of professional experience
Work History
Case Manager
Riverwalk Post-Acute
12.2024 - Current
- Coordinated comprehensive care plans for clients, ensuring alignment with individual needs and goals.
- Conducted assessments to evaluate client progress and adjust treatment strategies as necessary.
- Collaborated with multidisciplinary teams to optimize service delivery and enhance patient outcomes.
- Facilitated communication between clients, families, and healthcare providers to ensure continuity of care.
- Developed educational materials to empower clients in managing their health conditions effectively.
- Led initiatives to enhance compliance with regulatory standards, improving overall quality of care provided to clients.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Business Office Assistant
Riverwalk Post-Acute
07.2022 - 12.2024
- Managed correspondence between various departments fostering clear communication channels and facilitating collaboration.
- Supported budget management with diligent tracking of expenses, processing invoices, and generating financial reports.
- Collaborated with cross-functional teams on projects to ensure timely completion and alignment with company objectives.
- Reviewed documents such as contracts or agreements thoroughly before submission ensuring accuracy and completeness thus minimizing errors.
- Contributed to significant reduction in overdue accounts by supporting accounts receivable process.
- Played key role in project success, providing administrative support to project teams.
- Insurance verification for all patient in house.
- Billed and tracked payments of different insurances.
Admissions Coordinator
Riverwalk Post Acute
04.2021 - 07.2022
- Coordinated admissions process, ensuring compliance with regulatory standards and organizational policies.
- Developed and maintained relationships with referral sources to enhance patient intake efficiency.
- Implemented streamlined communication protocols between departments to improve patient onboarding experience.
- Trained new staff on admissions procedures and organizational software systems for optimal performance.
- Analyzed admission trends to identify opportunities for process improvements and operational efficiencies.
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
Certified Nursing Assistant
Riverwalk Post Acute
06.2019 - 04.2021
- Documented patient information accurately in electronic health records system.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Certified Nursing Assistant
Terracina Post Acute
02.2018 - 06.2019
- Lead CNA in charge of breaks and ensuring patients were not left unattended.
- Making CNA patient care schedule
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Documented patient information accurately in electronic health records system.
- Communicated effectively with patients and families to address concerns and provide updates.
- Collaborated with multidisciplinary team to enhance patient care plans and outcomes.
- Adapted quickly to changing patient needs, demonstrating flexibility in a dynamic environment.
Certified Nursing Assistant
Del Rosa Post Acute
06.2017 - 04.2018
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient areas, promoting a safe environment.
- Supported nurses in administering medications and treatments as directed.
Education
Trade School - Licensed Vocational Nursing
Summit College
San Bernardino, CA02-2021
Trade School - Certified Nursing Assistant
Inland Career Education Center
San Bernardino, CA08-2017
Trade School - Emergency Medical Technician
Moreno Valley College
Moreno Valley, CA06-2017
High School Diploma -
Citrus Hill High School
Perris, CA05-2014
Skills
- Problem-solving
- Critical decision-making skills
- Vital signs monitoring
- Direct patient care
- Patient assessments
- Medical records management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Calm under pressure
- Record keeping
- Oxygen equipment
- Medical history recording
- Attention to detail
- Time management
- Case documentation
- Basic life support
Timeline
Case Manager
Riverwalk Post-Acute
12.2024 - Current
Business Office Assistant
Riverwalk Post-Acute
07.2022 - 12.2024
Admissions Coordinator
Riverwalk Post Acute
04.2021 - 07.2022
Certified Nursing Assistant
Riverwalk Post Acute
06.2019 - 04.2021
Certified Nursing Assistant
Terracina Post Acute
02.2018 - 06.2019
Certified Nursing Assistant
Del Rosa Post Acute
06.2017 - 04.2018
Trade School - Licensed Vocational Nursing
Summit College
Trade School - Certified Nursing Assistant
Inland Career Education Center
Trade School - Emergency Medical Technician
Moreno Valley College
High School Diploma -
Citrus Hill High School