TIANA WILLIAMS
Poughkeepsie
Summary
Hardworking employee experienced with providing support to residents in various settings. Utilizes effective communication and problem-solving techniques to address resident needs. Knowledge of fostering positive resident relationships and enhancing satisfaction levels.
Overview
5
5
years of professional experience
Work History
Resident Support Specialist
Community Housing Innovations Inc.
07.2023 - Current
- Provided ongoing support to residents in understanding and utilizing available resources.
- Monitored resident behavior to ensure compliance with rules and regulations set forth by the organization.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Actively listened to each resident's individual needs while providing them with personalized solutions.
Clerk
Stop & Shop
01.2023 - 08.2023
- Personable, Advising customers on baked goods selection and taking orders
- Pricing and packaging purchased items
- Preparing products for the day's business
- Packaging and labeling of items
- Rotation and stocking of items
- Providing excellent customer service and keeping a clean work area.
Veterinary Assistant
Hyde Park Animal Hospital
10.2019 - 05.2022
- Prepared and labeled medications and instructed clients on administration
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization
- Organized the operating room ahead of procedures and assisted veterinarians during surgeries
- Stocked treatment rooms with appropriate supplies, scheduled appointments, answered phones and processed customer payments to boost office efficiency
- Documented patient information with precision to maintain records accuracy
Cashier
Dollar Tree
12.2019 - 03.2020
- Operated cash register, collected payments and provided accurate change
- Helped customers find specific products, answered questions, and offered product advice
- Processed sales transactions to prevent long customer wait times
- Answered customer quests, provided store information, and escorted to desired store areas
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Education
Clinical Psychology
Hunter College of The City University of New York
New York, NYAssociate of Science - Human Services
Dutchess Community College
Poughkeepsie, NY12.2022
High School Diploma -
Crystal River High School
Crystal River, FL05.2017
Skills
- Emergency Response Training
- First Aid
- Customer Service
- Time Management Skills
- Self-care strategies
- Reliability
- Organizational skills
Languages
Spanish
Limited Working
Timeline
Resident Support Specialist
Community Housing Innovations Inc.
07.2023 - Current
Clerk
Stop & Shop
01.2023 - 08.2023
Cashier
Dollar Tree
12.2019 - 03.2020
Veterinary Assistant
Hyde Park Animal Hospital
10.2019 - 05.2022
Clinical Psychology
Hunter College of The City University of New York
Associate of Science - Human Services
Dutchess Community College
High School Diploma -
Crystal River High School
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