Tiana Williams
Poughkeepsie
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking employee experienced with providing support to residents in various settings. Knowledge of fostering positive resident relationships and enhancing satisfaction levels. Ready to help team achieve the agency's goals.
Overview
6
6
years of professional experience
Work History
Resident Support Specialist
Community Housing Innovations Inc.
07.2023 - Current
- Provided ongoing support to residents in understanding and utilizing available resources.
- Monitored residents’ behavior to ensure compliance with rules and regulations set forth by the organization.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Actively listened to each resident's individual needs while providing them with personalized solutions.
Internship Student
Community Housing Innovations Inc.
09.2023 - 12.2023
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Assisted Case Managers in conducting comprehensive assessments that accurately identified underlying issues impacting clients' lives.
- Maintained confidentiality of sensitive client information while adhering to legal guidelines and ethical standards of practice.
- Assisted in the development of individualized service plans to address clients' specific needs.
Internship Student
Nubian Directions
08.2022 - 12.2022
- Sorted, organized, and maintained files.
- Sorted and organized files, spreadsheets, and reports.
- Completed intakes and assessments on clients to determine needs and eligibility for services and public benefits.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Internship Student
Smith School, Early Learning Center
01.2022 - 05.2022
- Supported classroom activities, tutoring, and reviewing work.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Maintained safety and security by overseeing students in recess environments.
Veterinary Assistant
Hyde Park Animal Hospital
10.2019 - 05.2022
- Documented patient information with precision to maintain records accuracy.
- Identified potential emergencies over the phone and in-person and offered timely appointments.
- Effectively communicated with the veterinarians and vet techs to ensure the highest quality veterinary care was given to patients.
Cashier
Dollar Tree
12.2019 - 03.2020
- Helped customers find specific products, answered questions.
- Answered customer quests, provided store information.
Education
Bachelor of Arts - Clinical Psychology
Hunter College of The City University of New York
New York, NY06-2026
Associate of Science - Human Services
Dutchess Community College
Poughkeepsie, NY12.2022
High School Diploma - undefined
Crystal River High School
Crystal River, FL05.2017
Skills
- Emergency Response Training
- Customer Service
- Self-care strategies
- Organizational skills
- First Aid
- Time Management Skills
- Reliability
- Active listening
Languages
Spanish
Limited Working
Timeline
Internship Student
Community Housing Innovations Inc.
09.2023 - 12.2023
Resident Support Specialist
Community Housing Innovations Inc.
07.2023 - Current
Internship Student
Nubian Directions
08.2022 - 12.2022
Internship Student
Smith School, Early Learning Center
01.2022 - 05.2022
Cashier
Dollar Tree
12.2019 - 03.2020
Veterinary Assistant
Hyde Park Animal Hospital
10.2019 - 05.2022
Associate of Science - Human Services
Dutchess Community College
High School Diploma - undefined
Crystal River High School
Bachelor of Arts - Clinical Psychology
Hunter College of The City University of New York