Tiandra Reed
Cincinnati,OH
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
16
16
years of professional experience
Work History
Lead Assistant Manager
Jos. A. Bank
Cincinnati, Ohio
08.2021 - Current
- Assisted in training new staff on customer service standards and product knowledge.
- Coordinated daily operations to ensure efficient store performance and staff productivity.
- Managed inventory levels and organized stock for optimal presentation on the sales floor.
- Implemented visual merchandising strategies to enhance product visibility and appeal.
Case Manager Supervisor
Gracious international Care services
Cincinnati, Ohio
02.2013 - 04.2019
- Supervised case managers to ensure quality service delivery to clients.
- Coordinated training sessions for new staff on case management procedures.
- Developed and implemented care plans tailored to individual client needs.
- Facilitated communication between clients, families, and healthcare providers.
- Monitored client progress and adjusted care plans as necessary.
- Reviewed case files for compliance with organizational policies and regulations.
Case Manager
DaVita Medical Group
Cincinnati, Ohio
01.2010 - 02.2013
- Coordinated client assessments and developed personalized service plans.
- Facilitated communication between clients and service providers.
- Monitored client progress and adjusted care plans as needed.
- Conducted regular case reviews to ensure compliance with regulations.
- Provided crisis intervention support to clients in distress.
Education
High School Diploma -
Withrow Highschool
Cincinnati, OH05-1996
Skills
- Employee training
- Inventory management
- Visual merchandising
- Customer service
- Staff coordination
- Quality assurance
- Care plan development
- Crisis intervention
- Compliance assurance
- Client assessment
- Service delivery management
- Case documentation
- Intervention plans
- Resource management
- Attention to detail
Timeline
Lead Assistant Manager
Jos. A. Bank
08.2021 - Current
Case Manager Supervisor
Gracious international Care services
02.2013 - 04.2019
Case Manager
DaVita Medical Group
01.2010 - 02.2013
High School Diploma -
Withrow Highschool