TIANI BRISCOE
Carlsbad,CA
Summary
Professional with experience in healthcare administration, equipped to oversee patient access operations with focus on efficiency and quality. Skilled in managing team collaboration, navigating changing environments, and delivering consistent results. Known for strong communication, problem-solving, and leadership abilities that drive organizational success and enhance patient satisfaction.
Overview
12
12
years of professional experience
Work History
Patient Access Supervisor
Palomar Health
Escondido, CA
11.2021 - Current
- Supervise Patient Access operations in a hospital setting across Emergency Department, Inpatient, Outpatient, and Insurance Verification teams, overseeing a team of 46 staff members responsible for registration, scheduling, insurance verification, and financial clearance.
- Leverage 9+ years of Patient Access and healthcare operations experience to ensure compliance with regulatory standards, payer requirements, and hospital policies.
- Lead daily operations to ensure efficient patient registration, accurate demographic and insurance collection, and timely access to care while maintaining high patient satisfaction standards.
- Develop and implement training programs, onboarding processes, and performance evaluations to strengthen staff knowledge of hospital workflows, insurance verification, and revenue cycle procedures.
- Analyze operational metrics and workflow trends to identify process improvement opportunities, helping reduce patient wait times and increase operational efficiency.
- Collaborate with clinical leadership and interdisciplinary teams to streamline referrals, pre-registration, authorization, and insurance verification processes.
- Facilitate cross-functional meetings to align departmental goals, improve communication between departments, and strengthen patient access strategies across the hospital.
- Promote a supportive work environment focused on staff development, retention, and engagement, helping reduce turnover and maintain strong team performance.
- Strengthen revenue cycle performance by ensuring accurate insurance verification, eligibility checks, and point-of-service collections, reducing billing errors and improving reimbursement timelines.
Sales Analyst
Calls By Brand
San Diego, CA
12.2020 - 11.2021
- Audited sales transactions to ensure compliance with company policies and industry regulations.
- Identified discrepancies in financial records, facilitating timely resolutions and improving accuracy.
- Collaborated with cross-functional teams to streamline reporting processes and enhance operational efficiency.
- Developed comprehensive audit reports detailing findings and recommendations for operational enhancements.
- Contributed to the development of annual audit plans by providing valuable input based on past experiences and industry best practices.
Unit Secretary/Behavioral Health Specialist
Aurora Behavioral Healthcare
San Diego, CA
02.2019 - 03.2020
- Managed unit documentation, including reference books, schedule logs, and pre-admission packets.
- Maintained neat and organized nurses' station, including supply replenishment.
- Kept the healthcare team informed with regular updates to patient charts including vitals.
- Received, greeted, and assisted visitors, patients, and consulting staff.
- Facilitated communication between healthcare providers, patients, and families to enhance service delivery.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
Admitting Clerk
Aurora Behavioral Healthcare
San Diego, CA
06.2017 - 02.2019
- Conveyed policies and procedures to patients from medical and administrative standpoints.
- Managed patient admissions and discharge from hospital to home care, extended facility care or self-care.
- Coordinated patient paperwork and charts.
- Determined charges and collected co-pays.
- Verified patient eligibility and insurance coverage.
- Maintained strict patient privacy and confidential patient information, taking care to meet all HIPPA guidelines and statues for data security.
- Greeted visitors and established the purpose of visit to ensure timely completion of check-in procedure.
- Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces.
- Communicated with personnel to route messages, coordinate internal appointments, or direct personnel to various departments.
- Conveyed information to internal and external parties by drafting letters, memos, and emails.
- Delivered exceptional customer service by offering requested information and independently resolving issues.
- Monitored lobby access and completed opening and closing duties.
Waitress
Olive Garden
San Diego, California
05.2015 - 02.2019
- Communicated with kitchen staff to ensure correct and timely delivery of food.
- Assisted kitchen staff with handling high-volume loads, garnishing plates and preparing simple items like desserts and salads.
- Addressed complaints or issues promptly, relaying relevant information or complaints directly to management.
- Supported team consistently, helping with hostess, food delivery and bussing needs.
- Maintained safe food handling and sanitation standards.
- Advised guests on appropriate combinations of food and drinks, accommodating requests and noting preferences.
Hostess/Waitress
Cocina Del Charro
Escondido, CA
08.2015 - 05.2017
- Responsible for greeting guest as well as taking to go/ catering orders and making sure each one had accuracy.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Calculated charges, issued table checks and collected payments from customers.
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Scheduling Clerk
Quality Water Works
San Diego, CA
06.2014 - 02.2017
- Estimated requirements accurately, including necessary amounts of labor and materials, wages and manufacturing costs.
- Created complete, accurate and compliant documents to meet record-keeper requirements.
- Met all work requirements by coordinating effective schedules and correct work orders.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Developed solid relationships with staff, customers, and vendors.
Education
Associate of Science - Business
Palomar College
San Marcos, CA12-2026
High School Diploma - undefined
Escondido High School
Escondido, CA01-2017
Skills
- Team management
- Insurance verification
- Healthcare
- Strong leadership
- Verbal and written communication
- Insurance billing
- Eligibility determination
- Process improvement
- Registration management
Timeline
Patient Access Supervisor
Palomar Health
11.2021 - Current
Sales Analyst
Calls By Brand
12.2020 - 11.2021
Unit Secretary/Behavioral Health Specialist
Aurora Behavioral Healthcare
02.2019 - 03.2020
Admitting Clerk
Aurora Behavioral Healthcare
06.2017 - 02.2019
Hostess/Waitress
Cocina Del Charro
08.2015 - 05.2017
Waitress
Olive Garden
05.2015 - 02.2019
Scheduling Clerk
Quality Water Works
06.2014 - 02.2017
High School Diploma - undefined
Escondido High School
Associate of Science - Business
Palomar College