Summary
Overview
Work History
Education
Skills
Timeline
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Tianna Abrom

Summary

Accomplished Patient Service Representative with a proven track record at Quest Diagnostics, enhancing patient satisfaction through exceptional customer service and efficient insurance verification. Skilled in HIPAA compliance and adept at managing high-volume calls, I significantly increased practice revenue by ensuring accurate billing. My expertise in deescalating situations and prioritizing customer needs stands out, making me a valuable asset to any team.

Overview

8
8
years of professional experience

Work History

Patient Service Representative

Quest Diagnostics
09.2019 - Current
  • Verified insurance eligibility and coverage for patients.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Handled customer service inquiries in person, via telephone and through email.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
  • Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
  • Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.

Remote Customer Service Representative

Ambercrombie & Fitch
10.2016 - 02.2018
  • Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Processed online orders for customers.
  • Assisted customers phone and email regarding store operations,promotions, and orders.

Education

High School Diploma -

Maranathan Academy
06-2012

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Appointment scheduling

Timeline

Patient Service Representative

Quest Diagnostics
09.2019 - Current

Remote Customer Service Representative

Ambercrombie & Fitch
10.2016 - 02.2018

High School Diploma -

Maranathan Academy

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Tianna Abrom