Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tianna Allen

Belleville

Summary

Customer service professional with 15+ years of experience in sales, insurance, management, and client support. Strong background in communication, problem-solving, account support, and relationship building. Committed to delivering excellent service and supporting team success in fast-paced environments.

Overview

21
21
years of professional experience
1
1
Certification

Work History

In home caregiver

Serenity
Ann Arbor
03.2026 - Current
  • Provided personal assistance with daily living activities and personal hygiene.
  • Monitored health conditions for clients.
  • Collaborated with healthcare professionals to coordinate care plans.
  • Supported mobility and transportation needs for clients to appointments.
  • Maintained a safe and clean environment for client comfort and wellbeing.
  • Provided companionship and emotional support through active listening.
  • Assisted in meal preparation, ensuring nutritional needs were met.
  • Performed light housekeeping tasks such as laundry, dusting and vacuuming.
  • Provided emotional support by listening attentively to concerns expressed by clients.
  • Supervised medication administration, personal hygiene, and other activities of daily living.

Life Insurance Agent

Lincoln Heritage Life Insurance Company
Belleville
11.2024 - 03.2025
  • Reviewed client needs and recommended suitable life insurance coverage
  • Explained policy options, benefits, and premiums clearly
  • Responded to customer questions and provided policy support
  • Built trust with clients through responsive service

Caregiver/Personal Assistant

Private
Ypsilanti
11.2023 - 02.2024
  • Supported clients with daily needs and dependable personal assistance
  • Managed appointments and maintained clear communication
  • Built strong relationships with clients and families

Center Sales Manager

Advance America
Ypsilanti
10.2006 - 04.2022
  • Managed daily store operations and customer service activities
  • Supervised staff, scheduling, and team performance
  • Resolved customer concerns and maintained service standards
  • Trained employees and supported business goals
  • Managed records, reporting, and cash handling

Caregiver/Personal Assistant

Help at Home
Detroit
07.2005 - 10.2006
  • Provided direct care and daily living support
  • Maintained a safe and supportive environment
  • Assisted clients with dignity, comfort, and companionship

Education

High School Diploma -

Belleville High School
Belleville, MI

Skills

  • Customer service
  • Client relationship management
  • Communication
  • Problem-solving
  • Data entry
  • Microsoft Office
  • Phone support
  • Account management
  • Sales support
  • Team supervision
  • Organizational skills
  • Time management

Certification

  • Life Insurance License
  • Insurance Producer License
  • Resident Producer License, State of Michigan
  • Non-Resident Producer License, State of Louisiana
  • Driver's License

Timeline

In home caregiver

Serenity
03.2026 - Current

Life Insurance Agent

Lincoln Heritage Life Insurance Company
11.2024 - 03.2025

Caregiver/Personal Assistant

Private
11.2023 - 02.2024

Center Sales Manager

Advance America
10.2006 - 04.2022

Caregiver/Personal Assistant

Help at Home
07.2005 - 10.2006

High School Diploma -

Belleville High School
Tianna Allen