Tianna Brown
Portland,OR
Summary
Experienced customer service and retail professional with 10+ years of progressive experience in high-volume environments, including team leadership, operations, and brand representation. Adept at creating welcoming spaces, managing inventory, optimizing workflow, and delivering memorable guest experiences. Strong organizational skills, attention to detail, and a genuine passion for people and product-focused work.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Associate
Emerald Triangle
07.2023 - 04.2025
- Provided personalized customer service and product education in a busy retail setting
- Handled cash, POS systems, and daily transactions
- Assisted with merchandising, inventory control, and store upkeep
Brand Representative / Marketing Associate
West Coast Cure
09.2022 - 05.2023
- Represented brand at in-store events and trade activations
- Built strong vendor and customer relationships
- Trained retail staff and conducted on-site promotions
Delivery Dispatcher / Receptionist
A Green Alternative
09.2022 - 01.2023
- Coordinated driver routes and managed order dispatch
- Handled customer communications and logistics
- Performed data entry, POS transactions, and admin tasks
Sample Intake Specialist
PharmLabs LLC
05.2022 - 08.2022
- Managed client intake, lab data entry, invoicing, and clerical support
- Scheduled field teams for pickup/sampling coordination
- Assisted in sales outreach and newsletter management
Assistant Manager
EmJay
02.2021 - 01.2022
- Managed staff, store operations, and daily sales reporting
- Ensured compliance and promoted optimal customer experiences
- Oversaw opening/closing, inventory, and performance tracking
Assistant Manager
The Boulevard
05.2019 - 11.2020
- Supervised staff in retail and dispensary environment
- Managed POS system (IndicaOnline), inventory, and compliance
Assistant Manager
RA Management Solutions
02.2018 - 04.2019
- Provided team leadership and inventory oversight
- Delivered high-quality customer service in retail sales
Assistant Manager
Rain Bath & Body
10.2017 - 01.2018
- Handled keyholder responsibilities and daily store operations
- Client education, maintain customer relationships and retention
Guest Service Associate
European Wax Center
02.2016 - 11.2016
- Managed scheduling, sales, and membership services
- Created loyal client relationships and maintained store standards
Sales Associate Roles
Nordstrom
01.2012 - 01.2016
- Consistently met or exceeded sales goals
- Delivered strong customer experiences and maintained store presentation
Education
Associate of Arts - Communications
Los Angeles Valley College
Valley Village, CA12.2015
High School Diploma or GED - undefined
Additional coursework - Communications
California State University Northridge
Northridge, CA06.2013
Skills
- Customer Experience & Service Excellence
- Retail & Inventory Management
- POS & Cash Handling
- Team Leadership & Staff Training
- Scheduling & Operations
- Merchandising & Visual Displays
- Data Entry & Administrative Support
- Event Promotion & Brand Representation
- Microsoft Office
- Google Workspace
- Metrc
Certification
Management & Leadership Skills: Impact & Influence, Indeed, 12/01/21
Personal Information
- Relocation: Willing to relocate
- Work Permit: Authorized to work in the U.S.
Timeline
Sales Associate
Emerald Triangle
07.2023 - 04.2025
Brand Representative / Marketing Associate
West Coast Cure
09.2022 - 05.2023
Delivery Dispatcher / Receptionist
A Green Alternative
09.2022 - 01.2023
Sample Intake Specialist
PharmLabs LLC
05.2022 - 08.2022
Assistant Manager
EmJay
02.2021 - 01.2022
Assistant Manager
The Boulevard
05.2019 - 11.2020
Assistant Manager
RA Management Solutions
02.2018 - 04.2019
Assistant Manager
Rain Bath & Body
10.2017 - 01.2018
Guest Service Associate
European Wax Center
02.2016 - 11.2016
Sales Associate Roles
Nordstrom
01.2012 - 01.2016
High School Diploma or GED - undefined
Additional coursework - Communications
California State University Northridge
Associate of Arts - Communications
Los Angeles Valley College
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