Tianna Cave
Laurelton
Summary
Dedicated Residential Aide providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated client support issues and managing large portfolios. I have several years of experience working in fast paced environments which will make me an asset to any organization.Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
Work History
Residential Aide
Bronx Parent Housing Network
Queens
10.2022 - Current
- Processes new client intake information, and bed assignment.
- Maintain the daily census records and provide the Department of Homeless Services (DHS) with daily census figures.
- Write detailed incident reports regarding client activity and the condition of the entire shelter.
- Document and maintain Shift Summaries and Logbooks.
Client Specialist
Bloomingdale's
Roosevelt
03.2021 - 10.2022
- Establish and effectively maintain productive customer relationships.
- Effectively communicate with coworkers to maintain professional and customer oriented atmosphere.
Front Desk Receptionist
B&P Delivery Service
Brooklyn
02.2021 - 03.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Package Handler
UPS
Maspeth
11.2019 - 03.2021
- Assisted in loading delivery trucks with prepared packages.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
Teacher's Assistant
Monks Corner Daycare
Moncks Corner
01.2018 - 11.2019
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
Shift Supervisor
Ross Department Store
Monks Corner
12.2016 - 02.2018
- Assisted upper management with daily operations to meet standards of service and quality.
- Completed opening and closing duties to facilitate business operations.
Assistant Supervisor
Walmart
Moncks Corner
01.2015 - 12.2016
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures and customer services.
Dispatcher Office Assistant
Monks Corner Taxi
Moncks Corner
10.2013 - 01.2015
- Handled incoming calls and directed callers to appropriate department or employee.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
Education
Associate of Arts - Business Administration
Plaza college
Forest Hills, NY06.2023
Skills
- Output Monitoring and Reporting
- Caregiver Relations
- Electronic Recordkeeping
- Emotional and Social Support
- Needs Determination
- Attention to Detail
- Multitasking and Prioritization
- Time Management
- Client intake processing
- Incident reporting
- Shift documentation
- Effective communication
- Team collaboration
- Safety protocols
- Transportation assistance
- Emergency response
- Privacy and confidentiality
- Conflict resolution
Timeline
Residential Aide
Bronx Parent Housing Network
10.2022 - Current
Client Specialist
Bloomingdale's
03.2021 - 10.2022
Front Desk Receptionist
B&P Delivery Service
02.2021 - 03.2022
Package Handler
UPS
11.2019 - 03.2021
Teacher's Assistant
Monks Corner Daycare
01.2018 - 11.2019
Shift Supervisor
Ross Department Store
12.2016 - 02.2018
Assistant Supervisor
Walmart
01.2015 - 12.2016
Dispatcher Office Assistant
Monks Corner Taxi
10.2013 - 01.2015
Associate of Arts - Business Administration
Plaza college