Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Tianna Etzel

Humble,TX

Summary

Proven to excel in high-pressure environments, I leveraged strong multitasking and customer service skills at The Draft Kingwood to enhance guest satisfaction and maintain operational efficiency. My ability to foster team collaboration and effectively manage financial transactions underscores my comprehensive skill set, driving significant improvements in customer experience and workplace harmony.

Overview

5
5
years of professional experience

Work History

Waitress

The Draft Kingwood
03.2021 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Sales Associate

Old Navy, Gap
06.2019 - 08.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Curbside Shopper

HEB Grocery Store
05.2023 - 09.2023
  • Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.

Education

Blinn College
Brenham, TX

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Memory retention

Timeline

Curbside Shopper

HEB Grocery Store
05.2023 - 09.2023

Waitress

The Draft Kingwood
03.2021 - Current

Sales Associate

Old Navy, Gap
06.2019 - 08.2020

Blinn College

Similar Profiles

CREATE PROFILE
Tianna Etzel