TIANNA GIBBS
Brooklyn
Summary
Strategic and people-focused operations leader with experience guiding large teams in highly regulated, fast-paced environments. Skilled at partnering with leadership to drive performance, improve employee engagement, and ensure compliance with operational and labor standards. Known for building strong relationships, coaching managers, resolving complex employee relations issues, and implementing process improvements that enhance team performance and workplace culture. Passionate about supporting organizations that prioritize well-being, growth, and community impact.
Overview
9
9
years of professional experience
Work History
Director of Linen
NYC Health + Hospitals
New York
04.2023 - 03.2025
- Supervised and coached frontline staff while fostering a culture of accountability and collaboration.
- Partnered with department leadership to improve workflows and ensure consistent service delivery.
- Addressed employee relations matters including performance concerns and conflict resolution.
- Ensured compliance with safety standards and operational regulations.
- Analyzed operational trends and staffing needs to improve workforce productivity.
- Implemented process improvements that enhanced service response times and engagement.
Unit Coordinator
NYC Health + Hospitals Culinary Center
Brooklyn
09.2022 - 04.2023
- Coordinated team schedules, vendor services, and operational logistics in a fast‑paced healthcare environment.
- Supported leadership with reporting, compliance documentation, and operational coordination.
- Acted as a communication bridge between leadership and frontline staff.
- Maintained inventory systems and vendor partnerships.
Regional Support Manager
NYU Langone Health
New York
10.2021 - 06.2022
- Supported operational oversight across multiple sites ensuring service standards and team performance.
- Partnered with leadership to maintain operational consistency.
- Monitored performance metrics and implemented efficiency improvements.
- Supported managers with scheduling, leadership, and operational planning.
Environmental Services Manager
Maimonides Medical Center
Brooklyn
01.2021 - 10.2021
- Managed daily workforce operations and team performance.
- Handled employee concerns and scheduling challenges.
- Ensured compliance with sanitation and safety regulations.
- Implemented workflow improvements to increase efficiency.
Lead Transportation Security Officer
Transportation Security Administration (TSA)
08.2018 - 03.2021
- Led frontline security operations and supervised officers in a high‑pressure federal environment.
- Trained and coached officers to improve performance and compliance.
- Resolved employee issues while maintaining operational readiness.
- Department of Homeland Security
Banker
JPMorgan Chase
Brooklyn
02.2016 - 09.2018
- Assisted clients with financial applications, account services, and credit reviews.
- Maintained compliance with banking regulations and risk management standards.
- Built strong customer relationships through personalized financial guidance.
Education
Bachelor of Science - Biomedical Informatics
New York City College of Technology
Skills
- Employee Relations & Conflict Resolution
- Organizational Leadership & Team Development
- Performance Management & Coaching
- Workforce Operations & Process Improvement
- Compliance & Risk Management
- Employee Engagement & Culture Building
- Cross-Functional Collaboration
- Talent Development & Training
- Data-Driven Decision Making
- Microsoft Office & Operational Reporting
Timeline
Director of Linen
NYC Health + Hospitals
04.2023 - 03.2025
Unit Coordinator
NYC Health + Hospitals Culinary Center
09.2022 - 04.2023
Regional Support Manager
NYU Langone Health
10.2021 - 06.2022
Environmental Services Manager
Maimonides Medical Center
01.2021 - 10.2021
Lead Transportation Security Officer
Transportation Security Administration (TSA)
08.2018 - 03.2021
Banker
JPMorgan Chase
02.2016 - 09.2018
Bachelor of Science - Biomedical Informatics
New York City College of Technology