Tianna Gibbs
Fredonia
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
6
6
years of professional experience
2012
2012
years of post-secondary education
Work History
Assistant Store Manager
Dollar General Store
Bemus Point
12.2024 - Current
- Assisted in supervising daily store operations and staff activities.
- Managed inventory and restocked shelves to maintain product availability.
- Trained new employees on store policies and customer service standards.
- Addressed customer inquiries and resolved issues to ensure satisfaction.
- Collaborated with team members to achieve sales goals and promotions.
- Ensured compliance with safety regulations and store cleanliness standards.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Vacation rental housekeeper
Mike pucci
Fredonia
02.2023 - 01.2026
- Maintained cleanliness and organization in guest rooms and common areas.
- Operated cleaning equipment and utilized appropriate cleaning supplies.
- Collaborated with team members to ensure timely completion of cleaning tasks.
- Inspected rooms for maintenance issues and reported them promptly.
- Trained new staff on best practices for cleaning and sanitation procedures.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Cleaned guest rooms and common areas to maintain a high standard of cleanliness.
- Managed cleaning supplies inventory and reported shortages to management promptly.
- Ensured proper sanitation of bathrooms, kitchens, and public spaces for guest comfort.
- Collaborated with team members to complete daily cleaning tasks efficiently.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
Childcare Assistant Teacher
Easter seals
Jefferson
08.2022 - 02.2023
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported children with daily routines and personal care needs.
- Organized educational materials and resources for classroom use.
- Collaborated with staff to create a safe learning environment.
- Engaged children in play-based learning and social interactions.
- Monitored children's behavior and provided guidance as needed.
- Communicated effectively with parents regarding child progress and activities.
- Maintained cleanliness and organization of classroom spaces and supplies.
- Organized daily classroom routines, including snack time, story time, and outdoor playtime.
- Kept accurate records of attendance, incident reports, assessments as required by state regulations.
- Read books aloud to groups of children or individually as requested by Lead Teacher.
- Assisted with potty training when needed.
- Supervised playgrounds and other recreational areas to ensure safety of the children at all times.
- Collaborated with Lead Teacher in developing lesson plans that incorporated various teaching methods such as storytelling, music, art, and field trips.
Warehouse Worker
Amazon
Jefferson
01.2020 - 08.2022
- Operated material handling equipment to transport goods efficiently.
- Organized inventory in designated storage locations for easy access.
- Loaded and unloaded shipments to maintain workflow continuity.
- Maintained cleanliness and safety standards in the warehouse environment.
- Collaborated with team members to meet daily operational goals.
- Inspected incoming and outgoing shipments for accuracy and quality assurance.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Staged and sorted multiple types of products for loading.
- Operated scanners, computers, and other equipment to track orders.
- Assembled orders according to customer requests.
- Received and tracked incoming inventory shipments.
- Ensured safety protocols were followed at all times while operating machinery.
- Inspected damaged goods prior to disposal or return to vendor.
Education
Lumpkin Co High School
Lumpkin, GASkills
- Inventory management
- Visual merchandising
- Employee training
- Customer service
- Team collaboration
- Cash handling
- Staff supervision
- Problem solving
- Conflict resolution
- Communication skills
- Leadership skills
- Issue resolution
- Customer service management
- Records management
- Assignment delegation
- Verbal and written communication
- Staff management
- Retail operations
- POS systems
- Pricing and markdowns
Timeline
Assistant Store Manager
Dollar General Store
12.2024 - Current
Vacation rental housekeeper
Mike pucci
02.2023 - 01.2026
Childcare Assistant Teacher
Easter seals
08.2022 - 02.2023
Warehouse Worker
Amazon
01.2020 - 08.2022
Lumpkin Co High School