Tianna Gore-Jenkins
Ruskin
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged.
Good listening skills combined with attentive and detail-oriented nature. Resourceful Package handler able to handle diverse job requirements and meet company goals.
Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
6
6
years of professional experience
Work History
Package Handler
Amazon Warehouse
04.2023 - Current
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Customer Service Representative
Circle K
03.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Shift Leader
Loves Travel Stop
02.2021 - 02.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Cashier
Harveys Supermarkets
10.2017 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Hillsborough Community College
Tampa, FL05.2024
High School Diploma -
Vanguard High School
Ocala, FL05.2020
Skills
- Sales Expertise
- Customer Relations
- Stocking and Replenishing
- Team Leadership
- Cash Management
- Product and Service Sales
- Data Accuracy
- Warehouse Procedures
Timeline
Package Handler
Amazon Warehouse
04.2023 - Current
Customer Service Representative
Circle K
03.2022 - 01.2023
Shift Leader
Loves Travel Stop
02.2021 - 02.2022
Cashier
Harveys Supermarkets
10.2017 - 02.2021
Hillsborough Community College
High School Diploma -
Vanguard High School
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