Tianna Gurley
Bayonne
Summary
Versatile and dedicated professional with experience at Foundation of the Elderly, adept in data entry and exceptional customer service. Proven track record of enhancing patient comfort and office efficiency, showcasing meticulous attention to detail and strong organizational skills. Achieved performance targets through a commitment to excellence and collaborative teamwork. Offering excellent interpersonal skills and passion for helping customers. Brings ability to quickly learn and understand techniques and customer service best practices. Ready to use and develop communication and problem-solving skills in Customer Service Specialist role.
Overview
7
7
years of professional experience
Work History
PCA
Foundation of the Elderly
05.2021 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing
- Improved patient comfort by providing compassionate and attentive care
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents
- Answered patient assistance calls, assessed needs, and offered qualified support
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient
RECEPTIONIST
Fortune Society
08.2019 - 10.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Answered phone promptly and directed incoming calls to correct offices
- Kept reception area clean and neat to give visitors positive first impression
- Achieved performance targets consistently by maintaining a strong work ethic and dedication to excellence in customer service
OFFICE ASSISTANT
New York Housing Authority
02.2018 - 04.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries
- Expedited document processing with accurate data entry and timely filing
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06.2017
Skills
- Data entry
- Organizing and categorizing
- Attention to detail
- Internal communications
- Customer service
- Patient care
- Emotional support
Timeline
PCA
Foundation of the Elderly
05.2021 - Current
RECEPTIONIST
Fortune Society
08.2019 - 10.2020
OFFICE ASSISTANT
New York Housing Authority
02.2018 - 04.2019
High School Diploma -
Penn Foster Career School
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