Summary
Overview
Work History
Education
Skills
Timeline
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Tianna Gutzmer

Dania Beach

Summary

Professional with strong background in customer service and office administration, ready to excel in front-facing role. Adept at handling inquiries, managing schedules, and ensuring smooth operations. Known for strong teamwork, adaptability, and delivering consistent results. Skilled in communication, problem-solving, and maintaining welcoming environment.

Overview

5
5
years of professional experience

Work History

Front Desk Assistant

Miramar Executive Center
08.2023 - 02.2025
  • Offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Developed and maintained positive relationships with guests for satisfaction.

Customer Service Representative

Iqor for T-Mobile
01.2021 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Human Resources Assistant

All Environmental Services
04.2020 - 01.2021
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.

Education

Associate of Arts - Business Management

Broward College
Fort Lauderdale, FL
05-2027

High School Diploma -

South Broward High School
Dania Beach, FL
06-2014

Skills

  • Excellent communication
  • Problem-solving skills
  • Time management
  • Hospitality services
  • Attention to detail
  • Customer service
  • Documentation and recordkeeping
  • Appointment setting
  • Administrative skills
  • Customer Relationship Mangement (CRM)
  • POS systems
  • Scheduling

Timeline

Front Desk Assistant

Miramar Executive Center
08.2023 - 02.2025

Customer Service Representative

Iqor for T-Mobile
01.2021 - 03.2023

Human Resources Assistant

All Environmental Services
04.2020 - 01.2021

Associate of Arts - Business Management

Broward College

High School Diploma -

South Broward High School

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Tianna Gutzmer