Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tianna Mailo

Summary

Dynamic supervisor with a proven track record at Capital One Cafe, excelling in staff management and customer service. Skilled in training and mentoring, I implemented process improvements that enhanced team performance and operational efficiency. Committed to achieving goals while fostering a collaborative work environment.

Overview

4
4
years of professional experience

Work History

Supervisor

Capital One Cafe
10.2024 - Current
  • Managed scheduling and task assignments to meet operational goals effectively.
  • Facilitated communication between staff and upper management to enhance team performance.
  • Conducted regular performance evaluations, providing constructive feedback to team members.
  • Resolved customer inquiries promptly, maintaining high levels of service satisfaction.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Line Cook

Smash Burger
11.2022 - 02.2023
  • Prepared high-quality burgers and sides, ensuring consistency in taste and presentation.
  • Operated kitchen equipment safely, adhering to food safety regulations and guidelines.
  • Managed inventory levels, minimizing waste through efficient stock rotation practices.
  • Collaborated with team members to maintain smooth kitchen operations during peak hours.

Barista

Starbucks
11.2021 - 11.2022
  • Prepared and served a variety of coffee beverages following standard recipes.
  • Operated espresso machines, grinders, and brewing equipment efficiently.
  • Maintained cleanliness and organization of workstations to ensure safety and compliance.
  • Engaged with customers to take orders and provide product recommendations.

Supervisor

Jetro Cash & Carry
06.2022 - 10.2022
  • Supervised daily operations, ensuring adherence to company policies and safety standards.
  • Trained and mentored new team members on operational procedures and best practices.
  • Coordinated inventory management, optimizing stock levels and reducing waste.
  • Implemented process improvements that increased workflow efficiency across departments.

Education

Diploma -

Andrew P Hill. High School
San Jose, CA
06.2022

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Decision-making
  • Team building

Timeline

Supervisor

Capital One Cafe
10.2024 - Current

Line Cook

Smash Burger
11.2022 - 02.2023

Supervisor

Jetro Cash & Carry
06.2022 - 10.2022

Barista

Starbucks
11.2021 - 11.2022

Diploma -

Andrew P Hill. High School

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