Tianna Miller
Plantation,FL
Summary
Highly talented individual boasting a background in decision making, issue resolution and customer assistance. A motivated Operations Associate known for obeying all safety procedures and well-trained in shipping and receiving procedures. Ambitious health science student committed to academic excellence. Prepared to implement diverse skill sets, technical proficiencies and new perspectives to leadership personnel. Excellent computer skills to troubleshoot technical issues and proficiency with Microsoft Office Suite. Hardworking and reliable, with strong ability in customer service. Offering computer skills and Highly organized, proactive and punctual with team-oriented mentality.
Overview
6
6
years of professional experience
Work History
Ramp Service Agent
Spirit Airlines
Fort Lauderdale, FL
07.2023 - Current
- Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Participated in ongoing training programs to stay current on industry regulations and best practices.
Operations Associate
GoPuff
Plantation, Florida
01.2021 - 08.2022
- Developed and suggested new strategies and tactics for improvements.
- Developed training and employee development materials to improve team performance.
- Assisted human resources departments with recruiting and hiring new employees.
- Updated company databases, websites and customer account information.
- Monitored inventory levels and ordered new supplies to prevent shortages.
- Answered work phones and routed correspondence to correct parties.
- Shipped packages and received goods and materials under guidance of company's procedures.
Sales Associate Team Leader
Jimmy Jazz
Plantation, FL
06.2020 - 12.2021
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Hired and trained team members to carry out department tasks.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Worked with fellow sales team members to achieve group targets.
Cashier Supervisor
Nautica Retail
Sunrise, FL
11.2018 - 07.2019
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Greeted customers and responded to requests for information.
- Supported front-end procedures to keep items well-stocked to prevent shrinkage.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Built and maintained working relationships with peers and upper management.
- Resolved customer problems by investigating issues, answering questions and building rapport.
Education
Bachelor Of Arts - Biology
Florida Atlantic University
Boca Raton, FLAssociate of Arts - Health Sciences
Broward College
Fort Lauderdale, FLHigh School Diploma -
South Plantation High School
Plantation, FL06.2020
Skills
- Health Assessments
- Safety Procedures
- Receiving Policies and Procedures
- Issue Researching and Resolution
- Proficient in software
- Strong Problem Solver
- Computer Skills
- Relationship Building
- Planning & Organizing
- Flexible Schedule
- Organizational Skills
- Reliable & Trustworthy
- Customer Service
- People Skills
Timeline
Ramp Service Agent
Spirit Airlines
07.2023 - Current
Operations Associate
GoPuff
01.2021 - 08.2022
Sales Associate Team Leader
Jimmy Jazz
06.2020 - 12.2021
Cashier Supervisor
Nautica Retail
11.2018 - 07.2019
Bachelor Of Arts - Biology
Florida Atlantic University
Associate of Arts - Health Sciences
Broward College
High School Diploma -
South Plantation High School