TiAnna Peters
Olympia,WA
Summary
A driven, enthusiastic, and goal-oriented graduate student working towards a Master of Art's in Counseling degree at Saint Martin's University, seeking an opportunity for a practicum position at Olympia Therapy. Possess a strong foundation of client interaction in the mental health profession and looking to build upon that foundation by learning from experienced professionals.
Overview
2
2
years of professional experience
Work History
Office Manager
Simply Thrive Psychotherapy
01.2020 - 06.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained calendars and appointments for clinicians, associates, and interns.
- Provided intake information to prospective new clients.
- Checked and verified insurance benefits.
- Created executive policies and procedures.
- Collected co-pays and balances.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Education
Master of Art's in Counseling -
Saint Martin's University
Lacey, WA07.2026
Skills
- Strong interpersonal skills
- Great organizational skills with a strong attention to detail
- Friendly and personable with customers and clients
- Scheduling and calendar management
- Document management
- Employee hiring, training, and supervision
- Proficient in patient/client and patient/clinic confidentiality
- Policy implementation
- Good judgment
- Experience in working with medical insurance
Timeline
Office Manager
Simply Thrive Psychotherapy
01.2020 - 06.2022
Master of Art's in Counseling -
Saint Martin's University
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