Mark Burks

While working with the Walker Hotel I had to be able to maintain a clean environment for other employees, our guests and myself . Such duties I would have to complete is

• Enhancing guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
• Sanitizing all kitchen surfaces, wiped down cabinets, and swept and mopped floors
• Promoting a safe work environment by adhering to health and safety regulations while performing duties.
• Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
• Assisting in training new employees on housekeeping protocols, leading to improved staff performance.
• Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.

Working apart of the Amazon warehouse team that gets orders ready for customers

relying on our service.

Some of my duties included:

• Receiving and putting away inventory/stock
• Use of scanners to read bar codes on products
• View prompts on our work screens and follow the direction for certain tasks
• Ensure that the customers product meets the quality requirements
• Collaborated with team members to optimize workflows and improve overall operational performance.
• Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.

Working in a fast paced warehouse where our mandatory goal is providing customers with their orders in a timely manner.

Some duties included:

• Following safety regulations to maintain safe work environment.
• Maintaining a safe work environment by following company policies and guidelines for proper lifting techniques and safety.
• Exceeding performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
• Collaborating with other package handlers to provide prompt and accurate delivery of orders.
• 
  

While working at stop and shop I was able to train and learn in all fields in the workplace. Such include :

• Resolving customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Enabling customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Promoting a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
• Developed and managed relationships with customers to increase customer loyalty.
• Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
• Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
• Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
• Managed cash drawer and financial transactions to maintain accurate store accounts.
• Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
• Trained new cashiers, enhancing team efficiency and accuracy in transactions.
• Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
• Performed cash, card, and check transactions to complete customer purchases.