Tianna Walton
Albuquerque
Summary
Details-oriented Trust & Safety Analyst with 4+ years of experience protecting platforms and users from abuse, fraud, and policy violations, including at Facebook (via Genpact). Adept at content moderation, threat detection, workflow improvement, and crossfunctional collaboration. Proven ability to enforce safety protocols, analyze abuse trends, and enhance platform integrity through data-driven solutions. Trusted to make high impact decisions in high pressure environments.
Overview
7
7
years of professional experience
Work History
911 Telecommunicator CTO
City of Albuquerque Police Department
Albuquerque
07.2021 - Current
- Trained new emergency operators on communication protocols, system tools, and deescalation procedures.
- Responded to high stress emergency and nonemergency calls, rapidly assessing risk, prioritizing urgency, and dispatching appropriate services in alignment with safety protocols.
- Created SOP's and knowledge guides to streamline processes and ensure compliance with safety protocols.
- Analyze call patterns to identify operational gaps and proposed improvements for caller, triage and dispatch.
- Maintain clear, calm, communication in crisis scenarios, demonstrating exceptional judgment, and conflict resolution under pressure.
Lead QA Analyst (Contractor at Facebook)
Genpact
10.2019 - 03.2021
- Performed manual and automated testing to identify inauthentic behavior, malware, and abuse on Facebook platforms.
- Analyzed vulnerabilities to provide feedback for enhanced policy enforcement and product integrity.
- Collaborated with engineering and operations teams to establish test coverage and escalate abuse vectors.
- Designed and maintained test automation frameworks to decrease QA cycles and improve overall coverage.
Trusted & Safety Analyst (Contractor at Facebook)
Genpact
03.2018 - 10.2019
- Monitored and moderated sensitive user-generated content to uphold platform safety policies.
- Flagged and escalated abusive content trends, informing policy development and enforcement strategies.
- Drove efficiency improvements in content review processes while ensuring safety and compliance standards.
- Served as subject matter expert for high-risk content areas, mentoring junior analysts.
Education
Associate of Science - Computer Science
CNM Community College
Albuquerque, NM06-2025
Skills
- Tableau and Excel
- Quality assurance dashboards
- API testing
- Content moderation and policy enforcement
- Risk management
- Escalation handling
- Workflow optimization
- Standard operating procedures
- Cross-functional collaboration
- Analytical thinking
- Conflict resolution
- Training and mentorship
Timeline
911 Telecommunicator CTO
City of Albuquerque Police Department
07.2021 - Current
Lead QA Analyst (Contractor at Facebook)
Genpact
10.2019 - 03.2021
Trusted & Safety Analyst (Contractor at Facebook)
Genpact
03.2018 - 10.2019
Associate of Science - Computer Science
CNM Community College
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