Dedicated hospitality professional with a proven track record of delivering exceptional service in high-pressure settings. Skilled in teamwork, multitasking, and anticipating guest needs to ensure unforgettable service experiences. Committed to providing top-tier customer care and eager to contribute this passion to the dynamic team environment at Starbucks.
Hi, I’m
TIANNA WILSON
Southampton,Jamaica
Summary
Overview
1
year of professional experience
Work History
Popeyes Louisiana Chicken
Cashier
07.2024 - 09.2024
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Turning Stone Resort
Banquet Server
05.2024 - 09.2024
Job overview
- Provide exceptional guest service in a fast-paced, high-energy environment, ensuring every guest's needs are met with professionalism and efficiency.
- Set up and break down banquet events, including arranging tables, chairs, linens, and serving stations according to event specifications.
- Serve food and beverages to guests in a timely manner, maintaining the highest standards of presentation and quality.
MasterCorp Inc
Housekeeper
05.2023 - 09.2023
Job overview
- Ensure all guest rooms are properly stocked with necessary amenities such as toiletries, linens, and towels.
- Assist with deep cleaning and special requests during peak seasons or for VIP guests.
- Replace or replenish linens, towels, and supplies in guest rooms and public restrooms as needed.
Southern Pancake House
Server/Hostess
05.2023 - 09.2023
Job overview
- Greet and seat guests promptly with a warm, friendly demeanor, ensuring a positive first impression and smooth flow of seating.
- Provide exceptional service by taking accurate food and beverage orders and delivering them in a timely, efficient manner.
- Maintain knowledge of the full menu, including daily specials, to make recommendations and answer guest questions with confidence.
Education
NORTHERN CARIBBEAN UNIVERSITY
BSC from Dental Hygiene
01.2027
University Overview
MAY DAY HIGH SCHOOL
Diploma
01.2020
University Overview
GPA: 3.8 / 4.0
Skills
- Teamwork
- Serving
- Event Planning
- Leadership
- Effective Communication
- Critical Thinking
- Cash handling and management
- Reliability and punctuality
- Purchase assistance
- Hospitality service expertise
Language
English
Additional Information
Additional Information
Corey Bartley
Williamsburg, VA
Phone:
757-949-9104
Email :
southernpam@gmail.com
Amy Lee
Syracuse, NY
Phone:
345-721-3456
Email :
amyl.lee@gmail.com
Timeline
Cashier
Popeyes Louisiana Chicken
07.2024 - 09.2024
Banquet Server
Turning Stone Resort
05.2024 - 09.2024
Housekeeper
MasterCorp Inc
05.2023 - 09.2023
Server/Hostess
Southern Pancake House
05.2023 - 09.2023
NORTHERN CARIBBEAN UNIVERSITY
BSC from Dental Hygiene
MAY DAY HIGH SCHOOL
Diploma
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