Tianni Wilson
Washington,DC
Summary
Accomplished Bartender with a proven track record, enhancing customer satisfaction and increasing repeat business through exceptional service and drink preparation skills. Expert in staff management and responsible alcohol service, my engaging personality and strong multitasking abilities contribute to a dynamic team environment and outstanding operational efficiency. Expertise in cigars and the ability to provide tailored recommendations to customers.
Overview
7
7
years of professional experience
Work History
Bartender
Casa De Montecristo
08.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared garnishes by evenly slicing and pitting fruits.
Bartender Shift Manager
Nipsey's
05.2017 - 02.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Kept bar presentable and well-stocked to meet customer needs.
Education
Bachelor of Arts - Criminal Justice
Bowie College
Bowie, MD05.2015
Skills
- Strong multitasking
- Customer Service
- Highly reliable
- Clear and effective communication
- Engaging personality
- Organizational ability
- Responsible Alcohol Service
- Complex Problem-Solving
- Professional Appearance
- Sales expertise
- Staff Management
- Fast Learner
- Teamwork and Professionalism
- Relationship Building
- Good Conversationalist
- Drink Preparation
Timeline
Bartender
Casa De Montecristo
08.2022 - Current
Bartender Shift Manager
Nipsey's
05.2017 - 02.2020
Bachelor of Arts - Criminal Justice
Bowie College
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