Tian Xiao (David) Zhou
Forney,TX
Summary
Service-oriented Sales Manager with more than five years of experience developing relationships and partnerships, servicing accounts and boosting profits. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories.
Overview
14
14
years of professional experience
Work History
Air Import Ecommerce Operations Supervisor
ACCELERATED GLOBAL SOLUTIONS
07.2024 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Warehouse Supervisor
IMG
04.2024 - 06.2024
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
Warehouse Team Leader
YUNEXPRESS
10.2023 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Sales Manager
BMW
12.2013 - 03.2016
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Seller
BMW
05.2012 - 12.2013
- Assisted customers via live chat and email messaging in determining product features to make purchase choices.
- Cross-sold complementary products to customers using special algorithms and promotional software.
- Responded to customers' complaints regarding service and product quality to solve issues.
Restaurant Supervisor
Xiaolexuan Hotel Management Co., Ltd., Wuhan City,
11.2010 - 03.2012
- Effectively scheduled and allocated assigned teams in alignment with operational and customer needs.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
MBA - Marketing
Dallas Baptist University
Dallas, TX12.2022
Skills
- Document Management
- Consultative Selling Techniques
- Customer Service
- Problem Solving
- Driving a forklift
Timeline
Air Import Ecommerce Operations Supervisor
ACCELERATED GLOBAL SOLUTIONS
07.2024 - Current
Warehouse Supervisor
IMG
04.2024 - 06.2024
Warehouse Team Leader
YUNEXPRESS
10.2023 - 03.2024
Sales Manager
BMW
12.2013 - 03.2016
Seller
BMW
05.2012 - 12.2013
Restaurant Supervisor
Xiaolexuan Hotel Management Co., Ltd., Wuhan City,
11.2010 - 03.2012
MBA - Marketing
Dallas Baptist University
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