TIANXIN ZHANG
San Mateo
Summary
Detail-oriented College of San Mateo student with experience in front desk support, administrative assistance, and customer service. Strong in organization, communication, and handling multiple tasks in fast-paced environments. Seeking a campus support role where I can contribute through reliability and service.
Overview
5
5
years of professional experience
Work History
Assistant to General Manager Intern
Yunhe Technology
01.2024 - 07.2024
- Assisted in rollout of AI-based classroom analytics platform and developed teacher-facing training support materials
- Facilitated communication between internal teams and external partners, ensuring project information remained organized and current
- Synthesized feedback from users and partners to enhance communication between product teams and end users
- Provided administrative and coordination support across education and healthcare-related project tasks
Education Consultant Assistant Intern
Daxin Education
06.2023 - 11.2023
- Researched university admissions information and maintained organized records of requirements, updates, and advising materials
- Developed communication materials for consultants and families to facilitate effective case follow-up and planning
- Coordinated admissions updates, background information, and student planning materials for multiple advising cases to enhance organizational efficiency
- Maintained accurate records and reference materials to streamline workflow preparation and case organization
Architectural & Interior Design Intern
HUANA Architectural & Interior Design
01.2022 - 06.2022
- Contributed to design planning, project materials, and documentation for civic and public sector projects, enhancing project clarity and compliance
- Utilized CAD and SketchUp to revise and prepare draft materials, ensuring alignment with project specifications under senior guidance
- Streamlined project file organization and translated client needs into design support materials, improving accessibility and detail accuracy
Front Desk Associate Intern
Hilton Hotels & Resorts
02.2019 - 05.2019
- Facilitated guest check-in and check-out, managed reservations, and handled front desk inquiries to enhance guest experience in fast-paced hospitality setting
- Handled phone calls and service requests with professionalism to ensure customer satisfaction
- Collaborated with hotel departments to resolve guest concerns and maintain efficient daily operations
Education
Associate of Science - Economics, Sociology
College of San Mateo
San Mateo, CA05-2026
Bachelor of Arts - Interior Design
School of Visual Arts
New York, NYSkills
Administrative Support: scheduling support, record maintenance, documentation, file organization, data entry, email communication, research support
Customer Service: front desk support, guest assistance, phone etiquette, issue resolution, welcoming communication
Coordination: follow-up, multitasking, team communication, workflow support, attention to detail
Tools: Microsoft Office (Word, Excel, PowerPoint), Google Workspace, Canva, CAD, SketchUp
Languages: English, Mandarin Chinese
Volunteer Experience
- English Teaching Volunteer, Global Volunteer, Indonesia, 2021, Designed and led ESL activities for children in a cross-cultural learning environment
- Autism Awareness & Support Volunteer, China, 2021, Supported art-based activities for students and helped create an inclusive and welcoming environment
Additional
Inside LVMH Certificate (2024), Globalization Specialization, IE University via Coursera (2024), Entrepreneur Club (CSM), CSSA, Sista2Sista, Model United Nations
Timeline
Assistant to General Manager Intern
Yunhe Technology
01.2024 - 07.2024
Education Consultant Assistant Intern
Daxin Education
06.2023 - 11.2023
Architectural & Interior Design Intern
HUANA Architectural & Interior Design
01.2022 - 06.2022
Front Desk Associate Intern
Hilton Hotels & Resorts
02.2019 - 05.2019
Associate of Science - Economics, Sociology
College of San Mateo
Bachelor of Arts - Interior Design
School of Visual Arts