Tiara Bolden
Nettleton,MS
Summary
Dynamic professional with a proven track record at BroadPath Healthcare, excelling in customer service and problem-solving. Adept at managing high call volumes while fostering relationships and enhancing client satisfaction. Recognized for quick adaptability to software applications and strong attention to detail, ensuring efficient operations and effective communication.
Professional assistant with experience in administrative support and operational efficiency. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs, skilled in communication, organization, and multitasking. Recognized for problem-solving abilities and proactive approach to tasks.
Overview
5
5
years of professional experience
Work History
Directors Assistant Designee
Faiths Playhouse and Learning Center
09.2023 - 02.2025
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted parernts in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Created Lesson plans for toddlers.
- Helping toddlers with motor movements, the basics in grammar and language.
- Ensured that every toddler in the room was attended to and well groomed.
Contact Center Representative
BroadPath Healthcare
09.2022 - 04.2023
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Assisted customers, pharmacies, and doctors and doctor offices.
- Assisted customers with their medication claims, finding alternative medications when the brand name wasn't available.
- Assisted in Prior Authorizations for the members medication to be approved by the pharmacy from the doctor.
- Assisted pharmacies with codes that help the medication claim to process.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
Contact Center Representative
Kelly Services
05.2021 - 08.2022
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Assisted Apple Product customers with purchases, subscriptions, deliveries, and damaged products.
- Performed calls to the Apple locations to ensure that a product was in stock for customers.
- Assisted with any technical issues the customer may have had with their product.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
Contact Center Representative
GC Services
07.2020 - 04.2021
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
Contact Center Representative
North Mississippi Medical Center
09.2019 - 06.2020
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Reduced handle time by quickly identifying customer needs and providing accurate information.
Education
No Degree - Nursing
Tennessee State University
Nashville, TNNo Degree - Nursing
University of Southern Mississippi
High School Diploma -
Tupelo High School
Tupelo, MS05-2013
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Team collaboration
- Data entry
- Problem-solving
- Relationship building
- File and record keeping
- Support services
- Conflict resolution
- Data confidentiality
- Decision-making
Timeline
Directors Assistant Designee
Faiths Playhouse and Learning Center
09.2023 - 02.2025
Contact Center Representative
BroadPath Healthcare
09.2022 - 04.2023
Contact Center Representative
Kelly Services
05.2021 - 08.2022
Contact Center Representative
GC Services
07.2020 - 04.2021
Contact Center Representative
North Mississippi Medical Center
09.2019 - 06.2020
No Degree - Nursing
Tennessee State University
No Degree - Nursing
University of Southern Mississippi
High School Diploma -
Tupelo High School
Similar Profiles
Karen Alexa PuenteKaren Alexa Puente
Main Teacher at Alphabet Playhouse Child Learning CenterMain Teacher at Alphabet Playhouse Child Learning Center
Jasmine MezaJasmine Meza
Preschool Teacher at My Little Playhouse Learning CenterPreschool Teacher at My Little Playhouse Learning Center
Maniyah ThompsonManiyah Thompson
Child Care Provider at Patty Cake Playhouse Early Childhood Learning CenterChild Care Provider at Patty Cake Playhouse Early Childhood Learning Center