Tiara Brown
Charlotte,NC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Senior Change Management Consultant
Constellation Brands
02.2020 - 01.2023
- Facilitated structure of Change Management Organization within PMO
- Built and Executed COE Standardizations for change management which increased change management involvement in 30% of all organization projects
- Managed internal and external client-facing relationships through transitional periods.
- Led teams of analysts to evaluate, plan and execute projects.
- Created methods to integrate functions, optimize processes and prepare staff through proactive training.
- Identified impacted parties, business partners and resources required for planned changes.
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Partnered with business teams to understand needs and mitigate potential problems.
- Built support for change throughout business unit through direct outreach strategies.
- Detected workforce collaboration use cases and problems from employees and business partners through interviews, focus groups and surveys.
- Developed solutions to address complex issues and operational gaps.
- Managed onboarding and training initiatives for employees.
- Developed change adoption and implementation framework by reviewing individual change management tactics impact.
- Engaged with key stakeholders, executive leadership, project leads, project team, portfolio sponsors and portfolio leaders to promote success of programs and project performance or prioritization
Change Management Consultant
Duke Energy
08.2019 - 01.2020
- Develop and engage team of OCM professionals by providing role clarity, regular performance feedback and soliciting team input and ideas for moving forward
- Established change network which contributed to 60% adoption rate compared to 30% adoption before change network establishment
- Provide project management support for multiple work streams within HR, including technology, people, policy, and process
- Lead, defined and decomposition problem statements into key hypotheses, assertions and key work streams working backwards from where the leverage is thought to be. Assembles key participants and facilitates cross-functional teams in the strategy development.
- Designed processes and systems supporting business needs before, during and after transitions.
- Ongoing change management including user adoption - in collaboration with Communications and Practice Management (Training)
- ·Create, document, communicate and deliver OCM roadmap, communication plan, coaching plan, training plan and resistance management plan
- Ongoing change management including user adoption - in collaboration with Communications and Practice Management
- Demonstrated strong organizational and time management skills while managing multiple projects
- Identified impacted parties, business partners and resources required for planned changes.
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Boosted accountability and growth by enhancing processes based on performance reporting, benchmarks and objectives.
- Assessed performance reports to determine, investigate and resolve multifaceted business needs.
Change Management Lead
Bank Of America Corp
03.2017 - 08.2019
- Ensured that all project stakeholders were well-trained in corporate procedures and protocols as directed by company regulations.
- Created in-depth reports regarding important project data that was distributed to client on weekly basis.
- Maintained project quality with hands-on management style.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Initiated rollout of new enterprise software solution for sales reporting.
- Managed projects from procurement to commission.
- Identified plans and resources required to meet project goals and objectives.
- Partnered with business teams to understand needs and mitigate potential problems.
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
Project Manager
General Code LLC
03.2012 - 01.2017
- Led team across broad technical, financial and business disciplines.
- Focused teams on business objectives and tracked progress to ensure project milestones were completed on time .
- Anticipated and managed change effectively in rapidly evolving global business environments.
- Achieved seamless migrations and integration that were transparent to client customers.
- Defined processes and tools best suited to each project.
- Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed
project road maps, plans, schedules and work breakdown structures. - Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level
meetings . - Managed projects from procurement to commission.
- Identified plans and resources required to meet project goals and objectives.
Education
Master of Science - Organizational Development
Regent University
Virginia Beach, VA08.2021
Bachelor of Science - Sociology
The College at Brockport
Brockport, NY2014
Skills
- Leading Organizational Change
- PROSCI Certified
- Active Listening
- Management Consulting
- Strategic Consulting
- Executive-Level Presentations
- Sales Growth
- Product Knowledge
- Automation
- Foundational Knowledge
- Presentation Skills
- Business Requirements
- Data Center
- Services Sales
Timeline
Senior Change Management Consultant
Constellation Brands
02.2020 - 01.2023
Change Management Consultant
Duke Energy
08.2019 - 01.2020
Change Management Lead
Bank Of America Corp
03.2017 - 08.2019
Project Manager
General Code LLC
03.2012 - 01.2017
Master of Science - Organizational Development
Regent University
Bachelor of Science - Sociology
The College at Brockport
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