Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Hi, I’m
Tiara Buskey
Insurance collector
Tampa,FL
Summary
Overview
8
years of professional experience
Work History
Blackstone Medical Services
Medical Insurance Collector
01.2021 - 08.2023
Job overview
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Verified patient insurance coverage and benefits for medical claims.
- Managed large volume of medical claims on daily basis.
- Researched and resolved complex medical claims issues to support timely processing.
- Monitored and updated claims status in claims processing system.
Fletcher Health And Rehab
Patient Access Representative
03.2018 - 01.2021
Job overview
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Publix
Customer Service Representative
09.2015 - 03.2018
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Chamberlain Adult/Community CenterTampa, FL
High School Diploma
02.2020
University Overview
Skills
- Microsoft Project
- Medical Terminology
- Data Security Procedures
- Patient Admission
- Customer Service
Timeline
Medical Insurance Collector
Blackstone Medical Services
01.2021 - 08.2023
Patient Access Representative
Fletcher Health And Rehab
03.2018 - 01.2021
Customer Service Representative
Publix
09.2015 - 03.2018
Chamberlain Adult/Community Center
High School Diploma
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