Tiara Buskey
Tampa,United States
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
8
8
years of professional experience
Work History
Medical Insurance Collector
Blackstone Medical Services
08.2022 - 06.2024
- Managed and processed a high volume of medical insurance claims, ensuring adherence to benefits claim processing standards, medical terminology, and HIPAA regulations.
- Verified and confirmed patient insurance coverage and benefits, facilitating accurate and efficient claim submission.
- Conducted thorough research and resolution of complex medical claims issues, contributing to the prompt and precise updating of claim statuses within the processing system.
- Maintained 99% accuracy in insurance verification, ensuring reliable claim submissions.
- Negotiated payment plans with patients experiencing financial difficulties, increasing overall recovery rate for unpaid balances.
Patient Access Representative
Fletcher Health And Rehab
10.2020 - 08.2022
- Maintained strict adherence to HIPAA regulations by securing sensitive patient information and medical records, ensuring the protection of patient privacy.
- Accurately collected and entered patient demographic and insurance information into a centralized database, facilitating the creation of medical records.
- Demonstrated composure and effective problem-solving abilities in high-pressure situations, ensuring consistent patient support and satisfaction.
- Verified patient insurance details and eligibility for benefits, and effectively communicated with patients regarding deductibles, co-pays, and payment options.
- Provided empathetic patient communication, clarifying insurance queries and easing payment concerns.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Customer Service Representative
Publix
09.2016 - 10.2019
- Addressed customer inquiries and concerns efficiently, ensuring professional and courteous interactions.
- Implemented proactive customer service strategies, resulting in effective resolution of inquiries and enhanced customer satisfaction.
- Elevated customer satisfaction by implementing proactive service strategies at Publix.
- Quickly resolved customer issues, escalating complex cases to ensure swift resolution.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Chamberlain Adult/Community Center
02.2020
Skills
- Microsoft Project
- Medical Terminology
- Data Security Procedures
- Patient Admission
- Customer Service
- Insurance Verification
- High-volume Processing
- HIPAA Compliance
- Medical billing knowledge
Timeline
Medical Insurance Collector
Blackstone Medical Services
08.2022 - 06.2024
Patient Access Representative
Fletcher Health And Rehab
10.2020 - 08.2022
Customer Service Representative
Publix
09.2016 - 10.2019
High School Diploma -
Chamberlain Adult/Community Center
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