Kendal Petrofsky
Lake Worth
Summary
Dynamic leader in healthcare and retail management, recognized for enhancing patient and customer experiences at Mindpath Health through exceptional office administration and relationship-building skills. Successfully spearheaded initiatives that streamlined operations, resulting in significant improvements in patient scheduling efficiency and team performance. Expertise in HIPAA compliance and customer service management has driven operational excellence while fostering collaborative environments. Proactive front office coordinator with a proven track record of multitasking and effective employee management, dedicated to delivering outstanding customer service and support.
Effective Medical Claims Processor with strong background building rapport with providers to discuss claim status or claim denials. Driven performer equipped to handle multiple administrative tasks effectively. Exemplary worker with highly investigative skills when processing claims.
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
20
20
years of professional experience
Work History
Medical Insurance Collector
HCA Healthcare Inc.
Lake Worth, FL
08.2025 - Current
- Ensured timely collection of outstanding medical insurance claims to enhance cash flow.
- Analyzed patient accounts to identify discrepancies and resolve billing issues efficiently.
- Collaborated with healthcare providers to facilitate accurate claim submissions and expedite payments.
- Trained new staff on coding practices and insurance protocols to improve operational efficiency.
- Developed streamlined processes for tracking unpaid claims, resulting in quicker resolution times.
- Led initiatives to implement new software tools, enhancing data accuracy in claims processing.
- Conducted regular audits of accounts receivable to ensure adherence to regulatory guidelines and best practices.
Medical Front Office Coordinator
Mindpath Health
Wellington, FL
08.2022 - 08.2025
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
- Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
- Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
- Collaborated with medical staff to coordinate patient flow and ensure timely access to care.
- Served as a liaison between patients, providers, and insurance companies to resolve billing issues or discrepancies.
- Developed and maintained positive relationships with patients, providers, and other healthcare professionals to promote a collaborative work environment.
- Managed patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
- Facilitated communication between patients, families, medical professionals, support staff, insurance carriers using effective interpersonal skills.
- Conducted thorough insurance verifications for accurate billing and reduced claim denials.
- Provided exceptional customer service while handling sensitive personal information in accordance with privacy policies.
- Expedited claims processing by submitting accurate documentation on a timely basis for optimal reimbursement rates.
- Streamlined patient registration processes by implementing efficient check-in procedures and digital forms.
- Supported clinical staff in delivering high-quality care through timely completion of necessary administrative tasks.
- Improved office operations by automating client correspondence, record tracking and data communications.
Office Manager
Linda Berlin Psychological Associates
Coral Springs, FL
08.2020 - 08.2022
- Streamlined inventory activities through efficient ordering and requisition processes.
- Applied customer service expertise and analytical abilities to effectively resolve customer issues.
- Launched quality assurance practices for each phase of development
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Monitored performance to achieve project goals.
Co-Sales Manager
Ulta Beauty Inc.
Houston, TX
04.2018 - 08.2020
- Delivered exceptional customer service by addressing client concerns promptly and professionally.
- Reduced lead response times significantly by introducing an efficient lead management system that prioritized high-value prospects.
- Optimized distribution channels by establishing strategic partnerships with distributors that expanded the company''s reach into previously untapped markets.
- Understood business reporting and insights to troubleshoot and follow-up on opportunity areas.
- Expected and enabled your team to stay up-to-date on major promotions, brand launches, and events.
- Anticipated staffing needs, talent plan and recruitment.
- Managed a team of sales professionals, motivating them to exceed their targets consistently.
- Conducted regular performance reviews for staff members, providing constructive feedback and coaching for improvement.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented systems and procedures to increase sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
District Trainer- Salon
Petsmart
Fresno, CA
07.2006 - 04.2018
- Evaluated the effectiveness of training programs using various assessment tools, leading to continuous improvement efforts.
- Maintained accurate records of employee training history, leading to informed decision-making regarding future development plans.
- Facilitated ongoing professional development opportunities for employees, fostering a culture of continuous learning.
- Developed strong relationships with district stakeholders, ensuring alignment between training initiatives and business objectives.
- Enhanced employee skill sets through development and execution of comprehensive training curriculums.
- Delivered high-quality train-the-trainer workshops, empowering facilitators to effectively teach specialized content.
- Boosted employee retention by designing engaging and effective training sessions that increased job satisfaction.
- Championed diversity and inclusion within all aspects of district training programs, promoting cultural competence among staff.
- Established performance metrics to evaluate the impact of training initiatives on individual growth and organizational success.
- Managed budgets and resources for multiple concurrent training projects, ensuring timely completion without exceeding allocated funds.
- Optimized training curriculum with team exercises, group discussions and lectures.
Education
High School Diploma -
Roosevelt High School
Fresno, CA05.2006
Skills
- HIPAA Compliance
- Office Administration
- Patient Scheduling
- Patient Registration
- Insurance Verification
- Appointment management
- Medical Office Procedures
- Payment Collection
- Payroll
- Data Security
- Customer Service
- Customer Service Management
- Decision-Making
- Phone and Email Etiquette
- Microsoft Office
- Relationship Building
- Microsoft Excel
- Multiple electronic health record systems
- Leading team meetings
I am a military spouse and Ombundsman for US Coast Guard Station Fort Lauderdale.
I am very involved in the Coast Guard community by helping families and spouses that may need assistance with resources for housing, finding a job, childcare, healthcare, and being an advocate and direct contact between the command and the families. I plan morale days and events to keep the families involved.
Timeline
Medical Insurance Collector
HCA Healthcare Inc.
08.2025 - Current
Medical Front Office Coordinator
Mindpath Health
08.2022 - 08.2025
Office Manager
Linda Berlin Psychological Associates
08.2020 - 08.2022
Co-Sales Manager
Ulta Beauty Inc.
04.2018 - 08.2020
District Trainer- Salon
Petsmart
07.2006 - 04.2018
High School Diploma -
Roosevelt High School