NIGEL ARMOUR
Atlanta,GA
Summary
Compassionate Behavioral Health Technician offering one year of experience in trauma-informed care and crisis management. Supervises and advocates for resident needs and promotes safety and security by following established protocols. Seek to use experience gained from time with United States Air Force in new role focused on Weapon systems/Maintenance. Highly trained senior airmen aircraft armament systems with strong service record, combat experience, and proven skills in setting up and maintaining equipment. Detail-oriented Cable Technician with great electrical, mechanical and carpentry skills. Satisfies customers by managing projects quickly to accomplish installation and repair goals. Reliable Telecommunications Technician skilled in troubleshooting, diagnostics and repairs. Highly knowledgeable about system and equipment in OSHA requirements and different types of equipment and power tools. Medical collections professional with thorough understanding of insurance processes and claim adjudication. Known for accurately managing accounts and effectively addressing discrepancies. Effective collaborator who adapts to changing environments and maintains focus on achieving results. Skilled in negotiation and problem-solving, bringing reliability and flexibility to team.
Overview
11
11
years of professional experience
Work History
Medical Insurance Collector
Mount Yonah Medical Billing
06.2024 - 12.2024
- Enhanced department efficiency by implementing process improvements that streamlined workflows and reduced manual tasks.
- Improved claim resolution rates by diligently reviewing medical records and identifying errors in billing.
- Identified and resolved discrepancies between patient information and claims data.
- Performed regular audits of assigned accounts to identify trends in non-payment or recurring errors requiring corrective action.
Behavioral Health Technician
Dunwoody Behavioral Health
03.2023 - 03.2024
- Utilized effective communication skills when interacting with diverse populations of patients experiencing various mental health disorders, assisted in client retention at 80% success rate
- Promoted behavior modification programs as directed by therapists or other clinicians for specific individuals or groups of patients
Utility Worker
Icon Consulting and Design
11.2022 - 02.2023
- Collaborated with engineers and technicians on complex projects requiring specialized knowledge completing a 100% plot success
- Calculated accurate records of work performed, materials used, and hours spent on each project
Valet Manager
Sunshine Valet
08.2022 - 11.2022
- Streamlined policies and procedures of valet while maintaining a high level of professional appearance, demeanor and ethics in dealing both with guests and the valet team achieving 90% customer satisfaction
- Investigated incidents involving damage claims, working closely with insurance providers as necessary saving 20K on company expenses
Telecommunications Technician
UHP Wireless
02.2022 - 08.2022
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications
- Mitigated PIM, troubleshoot and installed RJ45 and COAX connectors, developed MOP and providing technical training using validated MOP among team members
Cable Technician
Quality Communications
08.2021 - 11.2021
- Completed Coax routing from vault to source; installed routers, added additional T-connectors to alleviate signal disruption, and tested equipment using tools such as volt-OHM meters, spectrum analyzers and signal level meters
- Accomplished fiber splicing with a 85% pass rate, installed CAT-5 and tested circuits, served and satisfied customers with knowledgeable support for diverse cable needs
CTK Custodian
U.S. Air Force
08.2020 - 07.2021
- Maintained $4.6M tool room controlled assets; supports maintenance/oversaw 4 programs, ensures overall equipment availability/serviceability
- Led deployable tool kits buildup; recovered/inventoried/stored, 53 items of MQ-9 equipment, secured DOD assets totaling $2.9M
Weapons Load Crew Member
U.S. Air Force
04.2014 - 08.2020
- Executed 54 scheduled maintenance task; aced 3 personal evaluations with zero errors, contributed to squadron 95% QA pass rate
- Accelerated accountability/serviceability of support equipment, alternate mission equipment, and normally installed equipment worth $2.9M
- Spearheaded boresight operations; verified 90 remotely piloted aircraft sensor system calibrations, enabled 100% missile accuracy
Education
Highschool -
McEachern
05.2014
Skills
- HIPAA compliance
- Claim submission
- Troubleshooting and resolution
- Installation and maintenance
- Aircraft armament systems
- First aid and CPR
- Security clearance maintenance
- Employee scheduling
- Microsoft outlook
Timeline
Medical Insurance Collector
Mount Yonah Medical Billing
06.2024 - 12.2024
Behavioral Health Technician
Dunwoody Behavioral Health
03.2023 - 03.2024
Utility Worker
Icon Consulting and Design
11.2022 - 02.2023
Valet Manager
Sunshine Valet
08.2022 - 11.2022
Telecommunications Technician
UHP Wireless
02.2022 - 08.2022
Cable Technician
Quality Communications
08.2021 - 11.2021
CTK Custodian
U.S. Air Force
08.2020 - 07.2021
Weapons Load Crew Member
U.S. Air Force
04.2014 - 08.2020
Highschool -
McEachern
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